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All Journal Jurnal Locus Penelitian dan Pengabdian Eduvest - Journal of Universal Studies
Joanne, Patricia
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Aerospace Engineering Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Health Professions Mathematics Neuroscience Social Sciences

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Key Success Factors for Digital Transformation in Indonesia’s International Freight Forwarding: Analyzing Barriers for Traditional Freight Forwarders Joanne, Patricia
Eduvest - Journal of Universal Studies Vol. 5 No. 12 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i12.52496

Abstract

Indonesia's strategic geographic position makes it a key player in global trade, yet its logistics sector faces significant challenges due to low digital transformation levels. This study aims to identify key success factors to address barriers faced by traditional freight forwarders and accelerate digital adoption. A comprehensive methodology was employed, including a literature review, surveys and questionnaires with 102 industry participants, and case studies of successful digital freight forwarders globally. The findings highlight 13 critical KSFs encompassing leadership commitment, strategic planning, workforce empowerment, technological integration, financial incentives, and collaborative efforts. These factors collectively provide a roadmap for overcoming the barriers to digital transformation and enhancing competitiveness in Indonesia's logistics sector. Furthermore, this research opens multiple avenues for future exploration, such as examining leadership styles, understanding customer perceptions, and analyzing the socio-cultural impacts of digitalization on logistics operations.
Dampak Positif Transformasi Digital terhadap Pendapatan dan Profitabilitas dalam Sektor Perbankan Joanne, Patricia; Soedarno, Dewanto; Ranti, Benny
Jurnal Locus Penelitian dan Pengabdian Vol. 5 No. 2 (2026): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v5i2.5245

Abstract

Transformasi digital pada sektor perbankan telah membawa dampak positif signifikan terhadap pendapatan dan profitabilitas bank secara global, namun bukti empiris yang ada masih tersebar, beragam, dan belum memberikan gambaran yang konsisten. Kondisi ini menimbulkan kebutuhan untuk menelaah kembali: sejauh mana dan dalam bentuk apa transformasi digital benar-benar meningkatkan kinerja keuangan bank. Studi ini mengevaluasi dampak positif transformasi digital terhadap pendapatan dan profitabilitas bank, dengan menggunakan pendekatan Systematic Literature Review (SLR). Temuan utama menunjukkan bahwa penerapan teknologi seperti mobile banking, internet banking, artificial intelligence, big data, dan cloud computing berkontribusi signifikan terhadap efisiensi operasional dan peningkatan laba. Dampak positif terlihat di negara maju maupun berkembang, meski ada perbedaan dalam kesiapan infrastruktur dan strategi implementasi. Faktor seperti skala bank, dukungan regulasi, serta kemampuan adopsi teknologi menjadi penentu keberhasilan transformasi. Hasil penelitian ini memberikan landasan empiris dan wawasan strategis bagi manajemen perbankan dan regulator untuk memaksimalkan potensi transformasi digital dalam memperkuat daya saing sektor perbankan dalam era keuangan digital.
Co-Authors Ranti, Benny Soedarno, Dewanto