Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
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This Author published in this journals
All Journal Journal of Travel and Leisure
Teguh Hadisukarno
Tour and Travel Business Study Program, Politeknik Pariwisata Bali
Humanities Economics, Econometrics & Finance Education Social Sciences Other

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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PEMOHON PASPOR DI KANTOR IMIGRASI KELAS I TPI NGURAH RAI Juan Bryan Sebayang; Lukia Zuraida; Teguh Hadisukarno
J-TRUE: Journal of Travel and Leisure Vol. 2 No. 1 (2025): J-TRUE: Journal of Travel and Leisure
Publisher : Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jtrue.v2i1.2034

Abstract

This study analyzes the effect of service quality on the satisfaction of passport applicants at the Ngurah Rai Class I Immigration Office. The research was motivated by a high number of public complaints and information requests, as well as relatively low public ratings on Google Reviews compared to other immigration offices in Bali. The study adopts the Service Quality (SERVQUAL) theory developed by Parasuraman, Zeithaml, and Berry, which includes five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. A descriptive and inferential quantitative approach was employed, involving 140 respondents aged 17 and above who had applied for passports. The sampling technique used was purposive sampling. Data were collected through questionnaires and analyzed using descriptive statistics and simple linear regression with SPSS version 29. The findings indicate that all service quality dimensions were rated very good, with average scores above 3.3. Regression analysis shows that service quality has a positive and significant effect on applicant satisfaction. Respondents expressed satisfaction with facilities, response speed, assurance, and staff empathy. However, improvements are needed in aspects such as the cleanliness of waiting areas and restrooms, clarity of application procedures, administrative support, and fairness in service delivery. These results highlight the need for continuous service evaluation and improvement in public service institutions.
The Role of Ecotourism in Environmental Conservation in the Kerujuk Area, North Lombok Regency Putu Ayu Pratiwi Duta Siwantari; I Putu Gede; Teguh Hadisukarno
J-TRUE: Journal of Travel and Leisure Vol. 2 No. 1 (2025): J-TRUE: Journal of Travel and Leisure
Publisher : Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jtrue.v2i1.2038

Abstract

Kerujuk ecotourism is located in the Menggala Village area, Pemenang District. In its development, the problems faced are related to human resources' ability to utilise the potential attractiveness of ecotourism. This study aims to examine the potential, explore internal and external factors that influence the development of ecotourism, and develop strategies for developing Kerujuk ecotourism. Data was collected through questionnaires, field observations, in-depth interviews, documentation, and Focus Group Discussions (FGD). This research approach uses qualitative methods and is analysed using: 1) IFAS and EFAS matrix analysis, which produces a general strategy (grand strategy) for developing Kerujuk ecotourism; 2) SWOT analysis that produces alternative strategies. The results of this study indicate that the general strategy that must be implemented in realising the development of Kerujuk ecotourism is a market penetration strategy and product development that is in quadrant V. Alternative strategies generated by the SWOT analysis in the development of Kerujuk ecotourism are maintaining and preserving the uniqueness of tourist attractions, increasing security and quality of service, improve the arrangement of tourist attractions, increase marketing activities by utilising information and communication technology, develop the potential of tourist attractions, improve the quality of competitiveness, develop ecotourism management, and improve the quality of human resources in the tourism sector
Co-Authors I Putu Gede Juan Bryan Sebayang Lukia Zuraida Putu Ayu Pratiwi Duta Siwantari