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All Journal Journal of Digital Scholarship in Archives and Information International Journal of Sustainable Business, Management and Accounting
Habieb Pahlevi
University of North Sumatra
Economics, Econometrics & Finance Library & Information Science Social Sciences

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Implementation of Web-Based Monitoring for the Evaluation of the Performance of Intern Students at BPJS Ketenagakerjaan Medan Kota Dewi Ragil; Megaputri Nathalina Panjaitan; Syifa Khairunisa; Reinata Carolina Widia Pasaribu; Fadillah Emilia Nasution; Ruth Grace Arlyana Manurung; Rifqi Jabrah Rhae; Habieb Pahlevi; Dr Colum A. Foley; Eka Evriza
Journal of Digital Scholarship in Archives and Information Vol. 1 No. 1 (2025): Journal of Digital Scholarship in Archives and Information
Publisher : CV Media Inti Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58723/jdsia.v1i1.19

Abstract

Background of Study: Internship programs are essential in connecting academic knowledge with real-world work experience. However, conventional monitoring systems used during internships often lack efficiency and transparency, especially in public institutions like BPJS Ketenagakerjaan Medan Kota. Aims and Scope of Paper: This study aims to design and implement a web-based monitoring system to evaluate the performance of internship students at BPJS Ketenagakerjaan Medan Kota. The system is expected to streamline documentation, reporting, and assessment processes during the internship period. Methods: A qualitative descriptive method with a case study approach was used. Data were collected through participatory observation, in-depth interviews with mentors and students, and documentation analysis. The system was developed using Laravel, Tailwind CSS, and MySQL, then tested on a limited group of users. Result: The results showed that the system improved performance tracking, enhanced documentation of student tasks, and facilitated real-time evaluations. Users reported high satisfaction with the system's usability and clarity. Automatic score recap features and digital proof uploads made evaluation more objective and structured. Conclusion: The web-based monitoring platform has positively impacted the supervision and evaluation process of intern students. It offers a scalable solution for internship performance evaluation and has the potential to be applied in similar organizational contexts with further system enhancements.
The Influence of the Ease of Use of the JMO Application on the Satisfaction and Loyalty of BPJS Ketenagakerjaan Participants Mikha Zefanya Nainggolan Nainggolan; Helda Tarigan; Eca Nehemia Bregin Hutagaol; Agrien Yolanda Romagina Malau; Habieb Pahlevi; Asma Khalid; Yushita Marini
Journal of Digital Scholarship in Archives and Information Vol. 1 No. 1 (2025): Journal of Digital Scholarship in Archives and Information
Publisher : CV Media Inti Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58723/jdsia.v1i1.23

Abstract

Background of study: The digital transformation of public services in Indonesia has prompted institutions like BPJS Ketenagakerjaan to adopt technology-based platforms to enhance accessibility and efficiency. One such initiative is the Jamsostek Mobile (JMO) application, designed to provide participants with self-service access to essential features such as checking balances and submitting claims. The perceived ease of use of such platforms plays a critical role in determining user satisfaction and long-term engagement. Aims and scope of paper: This paper aims to analyze the influence of the perceived ease of use of the JMO application on user satisfaction and loyalty among BPJS Ketenagakerjaan participants. The scope of the study is conceptual, focusing on the theoretical relationships between ease of use, satisfaction, and loyalty within the context of digital public services. Methods: This study employs a conceptual literature review method based on the Technology Acceptance Model (TAM). Data were sourced from peer-reviewed journals, reports, and previous research published between 2021 and 2025, using keywords such as “ease of use,” “user satisfaction,” “loyalty,” and “digital public services.” Result: The findings indicate that intuitive design, clear navigation, and accessible features significantly influence user satisfaction. In turn, satisfaction strongly contributes to user loyalty. However, external factors such as digital literacy, service responsiveness, and internet infrastructure also moderate these relationships. Conclusion: To ensure the sustainability of the JMO application, BPJS Ketenagakerjaan must continuously improve usability, technical infrastructure, and user support systems. Enhancing ease of use is essential not only for increasing satisfaction but also for fostering long-term user loyalty in digital public services.
Effectiveness of the Job Loss Guarantee Program (JKP) in Responding to the Phenomenon of Mass Layoffs in Indonesia in 2025 Rapha Efrani Tarigan; Hanna Sinaga; Krista Putri Sitorus; Grace G. Priscilia Sitinjak; Habieb Pahlevi; Yasir Riady; Lina Gurung
International Journal of Sustainable Business, Management and Accounting Vol. 1 No. 1 (2025): International Journal of Sustainable Business, Management, and Accounting (IJSB
Publisher : CV Media Inti Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58723/ijsbma.v1i1.41

Abstract

Background of study: The phenomenon of mass layoffs in 2025 presents a serious challenge to Indonesia’s labor force, affecting household economic stability and increasing social risks. As a response, the government implemented the Job Loss Guarantee Program (JKP) as part of a broader social protection strategy to safeguard workers' welfare. Aims and scope of paper: This study aims to evaluate the effectiveness of the JKP program in mitigating the impact of mass layoffs, with a focus on benefit distribution, access to employment information, job training quality, and public satisfaction. Methods: The study applied a qualitative approach through literature and documentation analysis, using thematic content analysis of secondary data obtained from government reports, national media coverage, and social media discourse. Data were analyzed descriptively to explore recurring themes in public narratives and policy implementation. Result: Findings reveal that while the JKP program has effectively provided short-term financial support and improved access to labor market information, it is hindered by complex administrative procedures, uneven benefit distribution, and job training programs that are often misaligned with current labor market needs. Informal workers remain excluded from program coverage. Conclusion: To enhance the effectiveness of the JKP program, comprehensive administrative reforms, improved competency-based training, and inclusive strategies for informal workers are necessary. This study contributes to policy evaluation discourse by highlighting implementation gaps in Indonesia’s labor protection system amid economic shocks.
Workers Awareness and Understanding of Labor Rights and Obligations in the Workplace Michelle Simangunsong; Putri Natalia Simanjuntak; Ahmad Rayhan; Habieb Pahlevi; Lina Gurung; Yasir Riady; Muhammad Ajmal
International Journal of Sustainable Business, Management and Accounting Vol. 1 No. 2 (2025): International Journal of Sustainable Business, Management, and Accounting (IJSB
Publisher : CV Media Inti Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58723/ijsbma.v1i2.42

Abstract

Background of study: Workers’ awareness of their rights and obligations within Indonesia’s employment social security system remains relatively low, particularly among informal workers. Although BPJS Ketenagakerjaan provides comprehensive protection against occupational risks, many workers still lack a clear understanding of program benefits and participation requirements, limiting the effectiveness of national social protection efforts. Aims and scope of paper: This paper examines the role of BPJS Ketenagakerjaan in improving workers’ awareness of their rights and obligations as participants in employment-based social security. The study explores existing outreach strategies, levels of worker literacy, barriers to participation, and the implications for overall social protection. Methods: A qualitative literature review method was employed by synthesizing secondary data from academic articles, government regulations, and BPJS Ketenagakerjaan reports published within the last ten years. The analysis identifies recurring issues related to worker knowledge, program implementation, and institutional challenges. Result: The findings show that BPJS Ketenagakerjaan plays an important role in disseminating information, expanding membership, and improving service accessibility. However, workers’ understanding of program benefits remains limited, participation in the informal sector is relatively low, and employer compliance is often inconsistent. Existing socialization efforts have not fully closed the awareness gap, especially among vulnerable worker groups. Conclusion: The study concludes that improving workers’ awareness requires more targeted and continuous education programs, stronger employer enforcement, and broader collaboration among government institutions. Enhancing literacy and participation is essential to achieving more comprehensive and equitable labor protection in Indonesia.
Co-Authors Agrien Yolanda Romagina Malau Ahmad Rayhan Asma Khalid Dewi Ragil Dr Colum A. Foley Eca Nehemia Bregin Hutagaol Eka Evriza Fadillah Emilia Nasution Grace G. Priscilia Sitinjak Hanna Sinaga Helda Tarigan Krista Putri Sitorus Lina Gurung Marini, Yushita Megaputri Nathalina Panjaitan Michelle Simangunsong Mikha Zefanya Nainggolan Nainggolan Muhammad Ajmal Putri Natalia Simanjuntak Rapha Efrani Tarigan Reinata Carolina Widia Pasaribu Rifqi Jabrah Rhae Ruth Grace Arlyana Manurung Syifa Khairunisa Yasir Riady