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All Journal Jurnal Sinergi Sistem Informasi Pengabdian Masyarakat Journal of Information Systems and Business Technology
Dhimas Suryo Laksono
Universitas Pamulang
Computer Science & IT Library & Information Science Other

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Memaksimalkan Canva Untuk Pembuatan Konten Gambar Sebagai Promosi UMKM di Media Sosial Dhimas Suryo Laksono; Alanjono Astian Jondy Jondy; Jodi Caesar; Meidhi S Gultom; Tamara Yuliani
Jurnal Sinergi Sistem Informasi Pengabdian Masyarakat Vol 1 No 1 (2025): Jurnal Sinergi Sistem Informasi Pengabdian Masyarakat
Publisher : PT Jurnal Cendekia Indonesia

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Abstract

Micro, Small, and Medium Enterprises (MSMEs) play a crucial role in the national economy, especially in job creation and local economic development. However, many MSMEs still face challenges in leveraging digital technology, particularly in creating engaging visual content for social media promotion. This Community Service activity aims to enhance the skills of MSME actors in utilizing the Canva graphic design platform to produce effective and appealing promotional content. The training was conducted face-to-face for one day at Taman Baca Kota Depok, involving 20 MSME participants from various business sectors. The method employed a participatory and hands-on approach based on andragogical principles. Results from the training indicated significant improvements in participants’ understanding and design skills, as well as increased enthusiasm for using social media as a marketing tool. This activity is expected to support MSMEs in independently and sustainably digitalizing their promotions.
Analisis Dan Pengujian Test Case  Rancang Bangun Aplikasi Helpdesk Ticketing Berbasis Web Dengan Metode Scrum Dhimas Suryo Laksono; Chairul Anwar
Journal of Information Systems and Business Technology Vol 1 No 3 (2025): Journal of Information Systems and Business Technology
Publisher : PT Jurnal Cendekia Indonesia

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Managing customer complaints and service requests often encounters obstacles in manual systems, such as delayed response times, lost ticket data, and the absence of status tracking. This research aims to design and develop a web-based helpdesk ticketing application to automate ticket management processes more efficiently.The development method adopts the waterfall approach, encompassing requirements analysis, system design (including UML diagrams such as use case, class, sequence, and activity), implementation using the PHP framework, MySQL database, and Bootstrap for responsive interfaces. The application supports key features like ticket creation by users, ticket assignment to agents, real-time status tracking, email notifications, and analytical reports.Testing results indicate the application operates optimally with a 95% success rate on functional and non-functional tests, and an average response time under 2 seconds. The application successfully enhances helpdesk management efficiency by up to 40% based on simulated data. In conclusion, this system is feasible for implementation in organizations with high ticket volumes, with suggestions for further development such as AI integration for ticket prioritization.
Co-Authors Alanjono Astian Jondy Jondy Chairul Anwar Jodi Caesar Meidhi S Gultom Tamara Yuliani