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All Journal Journal of Information Systems and Business Technology
Almy Rizki Akbar
Universitas Pamulang
Computer Science & IT Library & Information Science

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Analisis Kualitas Website Gramedia Terhadap Kepuasan Pengguna Menggunakan Metode WebQual 4.0 Adhitia Bagas Pratama; Almy Rizki Akbar; Rafael Syafiq
Journal of Information Systems and Business Technology Vol 1 No 3 (2025): Journal of Information Systems and Business Technology
Publisher : PT Jurnal Cendekia Indonesia

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Abstract

This study aims to analyze the quality of the Gramedia website and its impact on user satisfaction using the WebQual 4.0l method. The research method employed is descriptive quantitative, with data collected through digital questionnaires distributed to 14 active users. The research instrument was measured based on three main WebQual 4.0 dimensions: usability, information quality, and service interaction quality. The results indicate that the Gramedia website maintains high-quality standards, with the accessibility (usability) dimension achieving the highest score (64.4%). Furthermore, 85.7% of respondents expressed satisfaction with the service interaction, and 78.6% regularly engage in shopping transactions. However, the aspect of information accuracy requires slight optimization regarding real-time stock data synchronization. Overall, the quality of the Gramedia website has successfully met user expectations and functions effectively as a digital literacy solution.
Analisis dan Perancangan Sistem Informasi Administrasi RT/RW Berbasis Website Menggunakan Standar ISO/IEC 25010 pada PT Teknologi Informatika Solusindo Muhammad Naufal Skha Yusfa; Almy Rizki Akbar; Chairul Anwar
Journal of Information Systems and Business Technology Vol 2 No 3 (2026): Journal of Information Systems and Business Technology
Publisher : PT Jurnal Cendekia Indonesia

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Abstract

The development of information technology has encouraged digital transformation in various administrative sectors, including neighborhood administration services at the RT/RW level. Administrative processes that are still conducted manually often lead to data recording errors, delays in information delivery, difficulties in document archiving, and reduced service efficiency. This study aims to analyze and design a web-based RT/RW administrative information system at PT Teknologi Informatika Solusindo using the Prototype development method and the ISO/IEC 25010 standard as a system quality evaluation framework. Data collection techniques employed in this research include observation, interviews, documentation, and literature study. The system development process consists of communication, quick planning, modeling, prototype construction, and user evaluation stages. The designed system provides features for resident data management, correspondence administration, complaint services, and information dissemination. System testing refers to eight ISO/IEC 25010 quality aspects, including Functional Suitability, Performance Efficiency, Compatibility, Usability, Reliability, Security, Maintainability, and Portability. The results indicate that the developed system can improve administrative effectiveness, facilitate data management, and support more structured and transparent administrative services.
Co-Authors Adhitia Bagas Pratama Chairul Anwar Muhammad Naufal Skha Yusfa Rafael Syafiq