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All Journal Proceedings International Conference on Marine Tourism and Hospitality Studies
Margaretha Wadid Rante
Politeknik Pariwisata Makassar, Jl. Gn. Rinjani Jl. Metro Tj. Bunga No.1, Tj. Merdeka, Kec. Tamalate, Kota Makassar, Sulawesi Selatan 90224, Indonesia
Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Other

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Handling of Domestic Tourists by Tour Guides at CV. Wali Wali Makassar A Tri Hendra Gunawan; Margaretha Wadid Rante; Darmayasa Darmayasa
Proceedings International Conference on Marine Tourism and Hospitality Studies Vol. 1 No. 1 (2024): Proceedings International Conference on Marine Tourism and Hospitality Studies
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/iconmths.v1i1.361

Abstract

The number of tourists in Indonesia has increased rapidly, and one of the key factors contributing to this is the demand for tour package trips. Domestic tourists are one of the market segments that generate revenue for travel agencies. With this high demand, travel agencies must ensure that domestic tourists are handled properly by tour guides. Therefore, this study aims to (1) understand the preparations for tourist trips by CV. Wali Wali Makassar and (2) identify the qualifications of the tour guides at CV. Wali Wali Makassar. This research uses a qualitative approach. The researcher collected data using direct interviews with key informants and through literature review. Data analysis was conducted by gathering, managing, analyzing, presenting data, and drawing conclusions descriptively from the primary data obtained through interviews and direct documentation from the operational staff at CV. Wali Wali Makassar's tour package office. Secondary data sources consisted of documents and written reports obtained from parties that supported the primary data related to the research topic. Conclusions were drawn based on reduced data from the informants. The results of this research indicate that (1) the preparation for tourist trips conducted by CV. Wali Wali Makassar is not yet optimal and faces several challenges. The main challenge that needs attention is the lack of safety equipment during emergencies, such as the absence of a first aid kit at CV. Wali Wali Makassar. (2) The qualifications of the tour guides used in the tour packages at CV. Wali Wali Makassar are not yet fully met, even though the company pays attention to various important factors to ensure proper tourist handling based on the established standard operating procedures. The lack of adequate tour guide qualifications has become an obstacle in executing tour packages. These factors need to be addressed to ensure optimal handling of tourists based on the standard operating procedures set by CV. Wali Wali Makassar.
Handling of Umrah Packages by Tour Leader at PT Bintang Wisata in Makassar: Penanganan Paket Umrah oleh Tour Leader Pada PT Bintang Wisata Di Makassar Oemardany Aldevis Masran; Muhammad Yusuf; Margaretha Wadid Rante
Proceedings International Conference on Marine Tourism and Hospitality Studies Vol. 1 No. 1 (2024): Proceedings International Conference on Marine Tourism and Hospitality Studies
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/iconmths.v1i1.380

Abstract

This research aims: (1) To determine the standard operating procedure for handling Umrah pilgrims by Tour Leaders at PT. Bintang Wisata Makassar. (2) Inhibiting Factors in Handling Umrah Pilgrims by Tour Leaders at PT. Bintang Wisata Makassar. This research collected data using interviews and documentation techniques at PT. Bintang Wisata Makassar. Data analysis was carried out using qualitative descriptive methods. The results of this research show how the procedures for handling Umrah pilgrims by Tour Leaders at PT. Bintang Wisata Makassar. Handling of Umrah Pilgrims by Tour Leader at PT. Bintang Wisata Makassar is still lacking in handling Umrah pilgrims from the start of the trip to the end of the journey and is not entirely by the standard operational procedures that PT. Bintang Wsata Makassar has set. The problem that tour leaders often encounter while traveling is during the In Tour or carrying out the Umrah pilgrimage, where much time is wasted because there is no preparation or solution from the tour leader before starting the trip handling Umrah pilgrims. PT. Bintang Wisata Makassar uses Tour Leaders registered with the Indonesian Tourist Guide Association (HPI) organization and, of course, have a license or certificate of expertise as guides fit into the field. Still, when researched, Tour Leaders were sometimes found to have made mistakes the first time they handled it. Umrah pilgrims, so Tour Leaders need to add insight and research. So, when a Tour Leader needs to correct a mistake in handling the Umrah pilgrims, the Tour Leader can provide an excellent solution to the Umrah pilgrims.
Co-Authors A Tri Hendra Gunawan Darmayasa Darmayasa Muhammad Yusuf Oemardany Aldevis Masran