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THE USE OF INFLUENCERS AND TIKTOK'S RECOMMENDATION ALGORITHM ON PURCHASE DECISION AND ITS IMPLICATION ON E-LOYALTY OF TIKTOK SHOP USERS Mona Syafriani; Dini Hidayah
Procuratio : Jurnal Ilmiah Manajemen Vol 13 No 3 (2025): Procuratio : Jurnal Ilmiah Manajemen
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/procuratio.v13i3.5226

Abstract

The increasing use of digital platforms such as TikTok Shop has transformed consumer shopping behavior; however, few empirical studies have examined the roles of influencers and recommendation algorithms in shaping purchase decisions and online loyalty (e-loyalty). This study aims to analyze the influence of influencers and TikTok’s recommendation algorithm on users’ purchase decisions and e-loyalty. A quantitative research method was employed using a survey of 384 respondents selected through simple random sampling, and the data were analyzed using path analysis. The results reveal that both influencers and TikTok’s recommendation algorithm significantly affect purchase decisions, yet only the algorithm has a direct impact on e-loyalty. Purchase decisions were found to significantly mediate the relationship between both influencers and e-loyalty, as well as between the algorithm and e-loyalty. These findings suggest that user loyalty on TikTok Shop is more influenced by purchase experience than by mere exposure to influencers. The novelty of this research lies in its identification of the mediating role of purchase decisions in bridging the influence of influencers and recommendation algorithms on consumer e-loyalty within the TikTok Shop context an area that has been underexplored in prior literature. Peningkatan penggunaan platform digital seperti TikTok Shop telah mengubah pola belanja konsumen, namun belum banyak kajian yang secara empiris menelaah peran influencer dan algoritma rekomendasi dalam membentuk keputusan pembelian serta loyalitas daring (e-loyalty). Penelitian ini bertujuan untuk menganalisis pengaruh influencer dan algoritma rekomendasi TikTok terhadap keputusan pembelian dan e-loyalty pengguna. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan survei terhadap 384 responden yang dipilih melalui simple random sampling, dan data dianalisis menggunakan path analysis. Hasil penelitian menunjukkan bahwa baik influencer maupun algoritma rekomendasi TikTok berpengaruh signifikan terhadap keputusan pembelian, namun hanya algoritma yang berpengaruh langsung terhadap e-loyalty. Keputusan pembelian terbukti memediasi secara signifikan hubungan antara influencer dan e-loyalty, serta antara algoritma dan e-loyalty. Temuan ini menegaskan bahwa loyalitas pengguna TikTok Shop lebih dipengaruhi oleh pengalaman pembelian daripada oleh eksposur terhadap influencer semata. Kebaruan dari penelitian ini terletak pada identifikasi peran mediasi keputusan pembelian dalam menjembatani pengaruh variabel influencer dan algoritma rekomendasi terhadap e-loyalty konsumen dalam konteks TikTok Shop, yang belum banyak dikaji dalam literatur sebelumnya.
Pengaruh Transformasi Digital dan Neuromarketing Terhadap Keputusan Pembeli Produk Bolu Cermai: Digital Cognitive Agility dan Kepercayaan Institusional Implisit sebagai Variabel Mediasi Fahmi Iqbal Firmananda; Putri Zulia Jati; Zulfan Ependi; Mona Syafriani
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 9 No. 3 (2026): July
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v9i3.63092

Abstract

This study examines the effects of Digital Transformation and Neuromarketing on the Purchase Decision of Bolu Cermai products, with Digital Cognitive Agility and Implicit Institutional Trust as mediating variables. A quantitative approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS. The measurement model showed that all constructs met the required reliability and convergent validity criteria, with Cronbach’s Alpha values ranging from 0.874 to 0.894, Composite Reliability values from 0.908 to 0.922, and Average Variance Extracted values from 0.664 to 0.703. The structural model indicated that Digital Transformation and Neuromarketing explained 28.5% of the variance in Digital Cognitive Agility and 24.3% of the variance in Implicit Institutional Trust. These findings indicate that the effectiveness of Bolu Cermai marketing is not determined solely by digitalization and marketing stimuli, but also by consumers’ ability to process digital information and their trust in the transaction system. The study provides practical implications for MSMEs to strengthen digital experiences, improve marketing communication, and enhance transaction credibility to support consumer purchase decisions.