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All Journal Jurnal Ilmiah Manajemen Kesatuan Mumtaz : Jurnal Ekonomi dan Bisnis Islam
Setyani Dwi Lestari
Universitas Budi Luhur, Indonesia
Religion Economics, Econometrics & Finance Social Sciences

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Analyzing the Effect of Infrastructure and Facility Quality on Customer Satisfaction Eryco Muhdaliha; Setyani Dwi Lestari; Panca Maulana; Abdul Rohman
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3471

Abstract

This study aims to determine the effect of infrastructure, facilities, and services on customer satisfaction of Integrated Mass Rapid Transit users in a region. This study uses a descriptive survey method with data collection through questionnaires that have been tested for validity and reliability. The sample of this study involved 95 Integrated Mass Rapid Transit users spread across 13 Integrated Mass Rapid Transit stations, with a purposive sampling technique based on certain criteria such as frequency of use and travel purpose. Data analysis was conducted using SPSS and Structural Equation Modeling (SEM). The results of this study indicate that infrastructure and facilities have a significant effect on customer satisfaction, while services also contribute to increasing user satisfaction. Based on these findings, it is recommended that MRT managers continue to improve the quality of infrastructure, facilities, and services in order to increase customer satisfaction and loyalty. These findings provide an important contribution to the planning and management of more effective and sustainable public transportation, especially in supporting the development of a multimodal and integrated transportation system in the region.
Analisis Kompetensi Pengelola Arsip, Teknologi Informasi, dan Employee Engagement di Sekretariat Jenderal Kementerian Keuangan Republik Indonesia Rembu Nuryana Achmad; Setyani Dwi Lestari
Mumtaz: Jurnal Ekonomi dan Bisnis Islam Vol 5 No 2 (2026): Juli 2026
Publisher : Ali Institute of Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/mumtaz.v5i2.1659

Abstract

Penelitian ini dilatarbelakangi oleh fluktuasi kepatuhan pelaporan arsip aktif di Sekretariat Jenderal Kementerian Keuangan (2023–2025), yang mengindikasikan adanya kesenjangan antara ketersediaan infrastruktur teknologi mutakhir dengan kompetensi teknis SDM serta melemahnya employee engagement. Penelitian ini bertujuan untuk menganalisis pengaruh kompetensi pengelola arsip, teknologi informasi, dan employee engagement terhadap kinerja organisasi guna mendukung pencapaian status Champion Office level 5. Metode penelitian menggunakan pendekatan kuantitatif eksplanatori dengan teknik quota sampling terhadap 100 responden di unit pengolah. Analisis data primer dilakukan melalui uji regresi linier berganda menggunakan SPSS,. Temuan penelitian membuktikan bahwa secara simultan ketiga variabel memberikan kontribusi signifikan sebesar 79,9% terhadap kinerja organisasi. Secara parsial, kompetensi pengelola arsip memberikan dampak paling dominan (44,1%), diikuti employee engagement (29,8%), sementara teknologi informasi tidak berpengaruh signifikan secara mandiri. Implikasi dari penelitian ini adalah organisasi perlu meredesain program pengembangan kapasitas arsiparis yang lebih aplikatif terhadap Jadwal Retensi Arsip (JRA) dan menyempurnakan integrasi sistem informasi guna meminimalisir beban administratif serta membentuk budaya kerja proaktif.
Co-Authors Abdul Rohman Eryco Muhdaliha Panca Maulana Firdaus Rembu Nuryana Achmad