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All Journal RESLAJ: Religion Education Social Laa Roiba Journal
Harliantara
Universitas Dr. Soetomo
Religion Economics, Econometrics & Finance Education Environmental Science Social Sciences

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Managemen Komunikasi Krisis pada Penurunan Harga Tiket OTS Festival Musik Asian Sound Syndicate Vol 2 2023 Indah Mutiara Nurjana; Nur’annafi Farni Syam Maella; Harliantara
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 7 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i7.9281

Abstract

The numerous complaints, both directly and on Asian Sound Syndicate's social media, have called into question the reputation of the event organizer, Stellar Event. The purpose of this study is to determine the strategic process of crisis communication management implemented by Stellar Event in dealing with the crisis. This process was carried out to understand the problem of how to identify the crisis, analyze the crisis, and find strategies for unraveling the crisis that occurred due to the decision of Stellar Event to reduce OTS ticket prices for the Asian Sound Syndicate Vol 2 2023 music festival. The research method used in this study is descriptive qualitative research. Data collection was carried out through in-depth interviews with the Project Manager, Head of Creative, and Head of Ticketing System & Ground Handling System. The results of the study indicate that in maintaining the good name and reputation of Stellar Event, they implemented an adaptive strategy in accordance with crisis management theory. This strategy was carried out through compromise and negotiation with ticket buyers, by upgrading class tickets, providing popcorn snacks, and ushering ticket buyers who protested, so that buyers received profitable privileges. In implementing this strategy, Stellar Events used the crisis as an opportunity to evaluate preparations for the second day of the music festival and anticipate if a similar crisis occurs.
Kolaborasi Komunikasi dalam Mempertahankan Citra pada Rumah Sakit Umum Daerah Arifin Achmad Provinsi Riau Resty Amalia; Harliantara; Welly Wirman; Muhammad Firdaus
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 10 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i10.9359

Abstract

Good communication and teamwork are crucial to a hospital’s reputation. This study examines how communication and teamwork affect the image of Arifin Achmad Regional General Hospital in Riau, Indonesia. The method used was qualitative research with a case study approach, gathering data through interviews and hospital observations to understand the influence of communication on public perception using thematic data analysis. This study applies theories of image management, roles and strategies of communication, and image theory. This study also discusses teamwork methods to assess their effectiveness. Issues such as doctor-patient communication, communication management, and technological problems that hinder teamwork were also considered. This study highlights public perceptions of hospital management in the context of team communication collaboration. Recommendations for hospital management include improving services, enhancing performance, and providing team service training to boost the hospital’s image. This study helps us understand the impact of communication and teamwork on the hospital’s image and offers insights for hospital administrators, as well as for future research.
Co-Authors Indah Mutiara Nurjana Muhammad Firdaus Nurnannafi Farni Syam Maella Resty Amalia Welly Wirman