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All Journal Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Majapahit Journal of Islamic Finance dan Management
Arthur Sitaniapessy
Politeknik Negeri Ambon, Indonesia
Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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The Effect of E-Service Quality and User Interface of PLN Mobile Application on Customer Satisfaction with Customer Trust as an Intervening Variable Muhamad Sovian Ilham; Arthur Sitaniapessy; Joko Rizkie Widokarti
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 1 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i1.888

Abstract

The utilization of information technology through the PLN Mobile application is crucial for improving service quality and customer satisfaction. However, a thorough evaluation of the influence of e-service quality and user interface on customer satisfaction, especially in the UP3 Ambon region, is still needed. This study aims to analyze the direct effect of e-service quality and user interface on customer satisfaction, as well as the role of customer trust as an intervening variable. The research uses a quantitative approach, with data collected via a questionnaire from 60 respondents who are users of the PLN Mobile application. Data analysis was carried out using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS-SEM) approach. The results of the study indicate that e-service quality has a positive and significant effect on customer satisfaction as well as on customer trust. The user interface also has a positive and significant effect on both customer satisfaction and customer trust. Moreover, customer trust has been proven to have a positive and significant effect on customer satisfaction. The customer trust variable also acts as a significant mediating variable in the relationship between e-service quality and customer satisfaction, as well as between user interface and customer satisfaction. Thus, all research hypotheses (Ha1–Ha7) are accepted. These findings emphasize the importance of e-service quality and user interface in enhancing customer satisfaction and trust toward PLN’s digital services.
The Effect of Corporate Social Responsibility and Green Marketing on Purchase Decisions of Cosmetic Products: The Mediating Role of Brand Image Yoke Levana Hartono; Arthur Sitaniapessy; Joko Rizkie Widokarti
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 8 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i8.9277

Abstract

The cosmetics sector in Indonesia has been witnessing significant expansion, driven by a growing consumer consciousness toward sustainability and social accountability. Within this evolving landscape, companies increasingly turn to Corporate Social Responsibility (CSR) initiatives and eco-friendly marketing efforts as key strategies to enhance brand reputation and sway consumer buying behavior. This research explores the interconnection between CSR, green marketing, and consumer purchasing intent in the cosmetics domain. The study focuses on individuals in Tanjungpinang who use products like Avoskin, Hanasui, Makeover, Somethinc, and Wardah. Employing a Partial Least Squares (PLS) approach, the research gathered quantitative data via an online survey and analyzed it using SmartPLS software for thorough and reliable insights. The outcomes of this study offer valuable implications for cosmetic brands aiming to boost purchase intentions by reinforcing their commitment to sustainable practices and CSR, while also contributing to academic discussions on brand perception in the context of green marketing and corporate responsibility.
The Effect Of Servant Leadership And Motivation On Civil Apparatus (Asn) Performance With Work Discipline As An Intervening Variable: A Study At The Health Office Of West Tanjung Jabung Regency Agnes Marisca Dian Sari; Arthur Sitaniapessy; Joko Rizkie Widokarti
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 5 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i5.12060

Abstract

This study aims to analyze the influence of servant leadership and motivation on the performance of State Civil Apparatus (ASN) with work discipline as an intervening variable at the Tanjung Jabung Barat District Health Office. The study was conducted on employees within the Tanjung Jabung Barat District Health Office, which includes office offices, 16 community health centers, and 1 Regional Technical Implementation Unit (UPTD) Pharmacy Installation. The population in this study amounted to 821 employees, consisting of 552 civil servants and 269 PPPK employees spread across all work units of the Tanjung Jabung Barat District Health Office. The sampling technique used probability sampling with a simple random sampling method, so that each member of the population has an equal opportunity to become a research respondent. The results of the study indicate that servant leadership and work motivation have a positive and significant effect on work discipline and the performance of State Civil Apparatus (ASN) at the Tanjung Jabung Barat District Health Office, while work discipline is also proven to have a positive and significant effect on ASN performance. However, work discipline is not able to significantly mediate the relationship between servant leadership and work motivation on ASN performance, so it can be concluded that the improvement in ASN performance is more directly influenced by the implementation of servant leadership and high work motivation than through work discipline as an intervening variable.
Co-Authors Agnes Marisca Dian Sari Joko Rizkie Widokarti Muhamad Sovian Ilham Yoke Levana Hartono