Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Tourism and Hospitality Research
Soraya Annisa Rani
Program Studi Pariwisata, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Indonesia, Depok, Indonesia
Decision Sciences, Operations Research & Management Languange, Linguistic, Communication & Media Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis Kepuasan Wisatawan terhadap Fasilitas dan Layanan di Destinasi Wisata Alam Soraya Annisa Rani
Tourism and Hospitality Research Vol. 1 No. 2 (2025): Tourism and Hospitality Research, December 2025
Publisher : Lembaga Penelitian dan Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70716/thr.v1i2.89

Abstract

Tourist satisfaction is a key indicator of the success and sustainability of natural tourism destinations. This study aims to analyze tourist satisfaction with the facilities and services provided at a natural tourism destination. The research employed a quantitative descriptive method with survey techniques distributed to 200 visitors. Data were analyzed using descriptive statistics and customer satisfaction index (CSI). The results show that the overall satisfaction level is in the “satisfied” category, with the highest satisfaction derived from natural beauty and cleanliness, while the lowest comes from the availability of supporting facilities such as parking areas and public restrooms. The findings indicate that while the destination is attractive in terms of its natural resources, service quality and supporting facilities still need improvement. This study contributes to the literature by providing insights into the relationship between visitor satisfaction and sustainable tourism management. The implications suggest that destination managers should prioritize investments in infrastructure and service quality to maintain competitiveness and encourage repeat visits.
Co-Authors