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All Journal Educenter: Jurnal Ilmiah Pendidikan SKY EAST: Education of Aviation Science and Technology
Erwin Pasangkin
Politeknik Penerbangan Jayapura
Aerospace Engineering Humanities Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Mechanical Engineering Other

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Analisis Pengaruh Efektivitas Mesin Self Check-In terhadap Kepuasan Penumpang di Bandar Udara Adi Soemarmo Surakarta Agus Purwadi; Tarisa Dian Retno Sari; Ukkasyah Sabbit Aqdamana Lubis; Erwin Pasangkin
SKY EAST: Education of Aviation Science and Technology Vol. 2 No. 2 (2024): SKY EAST: Education of Aviation Science and Technology (July-December 2024)
Publisher : Politeknik Penerbangan Jayapura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61510/skyeast.v2i2.36

Abstract

The self-check-in facility provides convenience for passengers, especially for those that do not bring excess baggage, by speeding up the process of entering the waiting area. Although passengers with baggage need to queue to drop off their luggage at the counter, the use of self-check-in machines overall accelerates the check-in process and reduces queues at the counter. This research used a quantitative method, involving two variables: effectiveness and satisfaction. Data collection was conducted by distributing questionnaires to 100 respondents, and the data were processed using SPSS 27 software. The results of research indicate that the use of self-check-in machines has a significant impact on passenger satisfaction, particularly in terms of time efficiency and convenience. The self check-in machines significantly influence passenger satisfaction at Adi Soemarmo Airport by 89.5%, with the remaining 10.5% influenced by variables not included in this research. These findings were expected to assist airport management in improving services and passenger satisfaction through the optimization of self check-in technology.
Airport signage as a visual learning medium: evaluating its educational effectiveness in supporting passenger understanding Nikolas Makanuay; Geby Claudia Tupamahu; Erwin Pasangkin; Rifqi Raza Bunahri
Educenter : Jurnal Ilmiah Pendidikan Vol. 5 No. 2 (2026): Educenter: Jurnal Ilmiah Pendidikan
Publisher : ARKA INSTITUTE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55904/z1r07r42

Abstract

Airports function not only as transportation infrastructure but also as non-formal learning environments where passengers interact with visual information systems. Within this context, airport signage can be conceptualized as a visual learning medium that supports incidental learning and facilitates passenger understanding. Grounded in visual learning theory and cognitive processing perspectives, this study aims to evaluate the educational effectiveness of airport signage in supporting passenger understanding at Domine Eduard Osok Airport, Sorong. A qualitative descriptive approach was employed through field observations, documentation, and analysis of relevant regulatory standards. Passenger understanding was interpreted through observable behaviors, including navigation accuracy, hesitation, and reliance on assistance. The findings reveal that several signage elements are not optimally designed or positioned, particularly in terms of visibility, design consistency, and availability in key areas such as check-in and arrivals. These limitations increase cognitive load, hinder information processing, and reduce the effectiveness of signage as a visual learning medium. This study contributes to the field of education by demonstrating how environmental design in public spaces can influence learning processes and user comprehension. The results highlight the need to improve signage quality not only to achieve regulatory compliance but also to enhance its role in supporting non-formal learning and passenger understanding in complex environments.
Co-Authors Agus Purwadi Geby Claudia Tupamahu Nikolas Makanuay Rifqi Raza Bunahri Tarisa Dian Retno Sari Ukkasyah Sabbit Aqdamana Lubis