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All Journal PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi
Surya Farhan Permadi
Universitas Muhammadiyah Sidoarjo
Economics, Econometrics & Finance Education

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Analisis Reputasi Brand, E-Service Quality, dan Electronic Word of Mouth Terhadap Minat Beli Konsumen Tokopedia di Sidoarjo Surya Farhan Permadi; Lilik Indayani; Muhammad Yani
Permana : Jurnal Perpajakan, Manajemen, dan Akuntansi Vol. 17 No. 3 (2025): Special Issue
Publisher : Faculty of Economics and Business, University of Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/permana.v17i3.1076

Abstract

Advances in information technology have encouraged companies to utilize digital platforms to reach consumers more effectively, including in marketing activities. This study aims to analyze the influence of Brand Reputation, E-Service Quality, and Electronic Word of Mouth (e-WOM) on consumer purchase intent for Tokopedia in Sidoarjo. The approach used is quantitative, with data collected through questionnaires and analyzed using inferential statistical methods. The results of the study indicate that all three independent variables significantly influence consumer purchase intent. Brand Reputation builds trust, E-Service Quality enhances convenience, and e-WOM strengthens purchasing decisions. These findings underscore the importance of consumers' perceptions of brand image, service quality, and digital reviews in driving the success of e-commerce marketing strategies.
Co-Authors Lilik Indayani Muhammad Yani