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All Journal Jurnal Teknoinfo
Laisa Nurin Mentari
Sekolah Tinggi Teknologi Terpadu Nurul Fikri
Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Engineering Library & Information Science

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Development of A Telegram Chatbot for Final Project Services Using the Design and Development Research (DDR) Approach Laisa Nurin Mentari; Tifanny Nabarian; Slamet Santoso; Dymas Sutrysno
Jurnal Teknoinfo Vol. 20 No. 1 (2026): Period January 2026
Publisher : Universitas Teknokrat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33365/teknoinfo.v20i1.1211

Abstract

Final project administration in higher education involves multiple stakeholders and frequently encounters issues such as delayed information delivery, document inconsistency, and repetitive student inquiries. These problems may increase administrative workload and hinder the final project process. This study aims to analyze user needs and develop a chatbot as an academic information service for final project administration at STT Terpadu Nurul Fikri. The research adopts the Design and Development Research (DDR) approach, focusing on two main stages: Need Analysis and Design and Development. User needs were identified through interviews, observations, and document analysis. Based on the findings, a Telegram-based chatbot was designed and developed using Python and Telegram Bot API integration. The chatbot provides academic etiquette guidelines, general final project information, implementation procedures, schedules, references, and frequently asked questions. The novelty of this study lies in its systematic emphasis on the needs analysis stage as a foundational element for academic chatbot development, which has received limited attention in prior studies. The results indicate that the chatbot has been successfully implemented and deployed as a prototype, serving as a basis for future evaluation and further system enhancement.
Co-Authors Dymas Sutrysno Slamet Santoso Tifanny Nabarian