Article Per Year (5 Year)
p-Index From 2021 - 2026
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All Journal Journal of Enterprise and Development (JED) IIJSE
Wida Purwidianti
Universitas Muhammadiyah Purwokerto, Banyumas, Indonesia
Economics, Econometrics & Finance

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The Effect of Service Quality, Corporate Image, Customer Trust, Customer Satisfaction, And Customer Experience on Customer Loyalty at PT Pelindo (Persero) (Case Study at Tanjung Intan, Gresik, And Tanjung Perak Port) Puput Tri Hantoro; Herni Justiana Astuti; Erny Rachmawati; Wida Purwidianti
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 2 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i2.6356

Abstract

This study aims to analyze the effect of service quality, company image, customer trust, customer satisfaction, and customer experience on customer loyalty at PT Pelindo (Persero). The data collection technique uses a purposive sampling method, where the requirement to be sampled is service users who have used PT Pelindo (Persero) services for 1 year. Based on this technique, a sample of 112 respondents was obtained—data analysis using SEM PLS. The results showed that service quality, company image, customer trust, customer satisfaction, and customer experience positively and significantly affect customer loyalty at PT Pelindo (Persero). This study recommends PT Pelindo (Persero) maintain and continue to improve service quality to maintain service user loyalty to compete with TUKS Ports in Indonesia.
Analysis of Compensation, Competence, Workload, Work Motivation, and Self-Efficacy on the Performance of Pharmacists in Banyumas Regency Retno Fitri Widiastuti; Eko Haryanto; Wida Purwidianti; Amir Amir
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.8416

Abstract

This study aims to analyze the influence of compensation, competence, workload, work motivation, and self-efficacy on the performance of pharmacists working in pharmacies in Banyumas Regency. The population of this study was pharmacists working in pharmacies in Banyumas Regency, with a sample of 100 respondents. This study used a quantitative approach with convenience sampling. Data analysis was performed using SEM PLS. The results showed that compensation, competence, work motivation, and self-efficacy had a positive and significant effect on pharmacists' performance, unlike workload, which had a positive but insignificant effect on pharmacists' performance. These findings indicate that internal factors such as motivation and self-efficacy have a greater influence on performance than external factors such as workload. This study contributes to the formulation of human resource management strategies in pharmacies, particularly in strengthening competencies, providing fair compensation, and increasing the motivation and self-efficacy of pharmacists to improve the quality of pharmaceutical services.
Stock Price Determinants in Indonesia’s Energy Sector during the Russia–Ukraine Geopolitical Conflict Tegar Bagus Anom Kusuma; Naelati Tubastuvi; Wida Purwidianti; Hermin Endratno
Journal of Enterprise and Development (JED) Vol. 8 No. 2 (2026)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/jed.v8i2.15432

Abstract

Purpose: This study examines the effects of Return on Assets (ROA), Debt-to-Equity Ratio (DER), Earnings Per Share (EPS), inflation, interest rates, and exchange rates on the stock prices of energy sector companies listed on the Indonesia Stock Exchange during the 2021–2024 Russia–Ukraine conflict period.Method: This study employs a quantitative approach using secondary data obtained from companies’ financial statements. The sample was selected through purposive sampling, resulting in 29 companies and 116 observations. Data were analyzed using a Fixed Effects model with Driscoll–Kraay standard error correction, processed with StataMP 17.Result: The findings indicate that ROA, DER, and exchange rates have a significant positive effect on stock prices. Meanwhile, EPS, inflation, and interest rates do not show significant effects. The Adjusted R² value of 13.84% suggests that the independent variables explain part of the variation in energy sector stock prices.Practical Implications for Economic Growth and Development: These findings provide practical insights for investors and corporate management in understanding internal and external factors that influence stock value. Such understanding may support more efficient investment decisions and strengthen stability in the energy sector, which plays an important role in national economic development.Originality/Value: This study contributes empirical evidence on the Indonesian energy sector during the Russia–Ukraine conflict period.
Co-Authors Amir Amir Eko Haryanto Erny Rachmawati Hermin Endratno Herni Justiana Astuti Naelati Tubastuvi Puput Tri Hantoro Retno Fitri Widiastuti Tegar Bagus Anom Kusuma