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Wida Purwidianti
Universitas Muhammadiyah Purwokerto, Banyumas, Indonesia
Economics, Econometrics & Finance

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The Effect of Service Quality, Corporate Image, Customer Trust, Customer Satisfaction, And Customer Experience on Customer Loyalty at PT Pelindo (Persero) (Case Study at Tanjung Intan, Gresik, And Tanjung Perak Port) Puput Tri Hantoro; Herni Justiana Astuti; Erny Rachmawati; Wida Purwidianti
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 2 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i2.6356

Abstract

This study aims to analyze the effect of service quality, company image, customer trust, customer satisfaction, and customer experience on customer loyalty at PT Pelindo (Persero). The data collection technique uses a purposive sampling method, where the requirement to be sampled is service users who have used PT Pelindo (Persero) services for 1 year. Based on this technique, a sample of 112 respondents was obtained—data analysis using SEM PLS. The results showed that service quality, company image, customer trust, customer satisfaction, and customer experience positively and significantly affect customer loyalty at PT Pelindo (Persero). This study recommends PT Pelindo (Persero) maintain and continue to improve service quality to maintain service user loyalty to compete with TUKS Ports in Indonesia.
Analysis of Compensation, Competence, Workload, Work Motivation, and Self-Efficacy on the Performance of Pharmacists in Banyumas Regency Retno Fitri Widiastuti; Eko Haryanto; Wida Purwidianti; Amir Amir
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.8416

Abstract

This study aims to analyze the influence of compensation, competence, workload, work motivation, and self-efficacy on the performance of pharmacists working in pharmacies in Banyumas Regency. The population of this study was pharmacists working in pharmacies in Banyumas Regency, with a sample of 100 respondents. This study used a quantitative approach with convenience sampling. Data analysis was performed using SEM PLS. The results showed that compensation, competence, work motivation, and self-efficacy had a positive and significant effect on pharmacists' performance, unlike workload, which had a positive but insignificant effect on pharmacists' performance. These findings indicate that internal factors such as motivation and self-efficacy have a greater influence on performance than external factors such as workload. This study contributes to the formulation of human resource management strategies in pharmacies, particularly in strengthening competencies, providing fair compensation, and increasing the motivation and self-efficacy of pharmacists to improve the quality of pharmaceutical services.
Co-Authors Amir Amir Eko Haryanto Erny Rachmawati Herni Justiana Astuti Puput Tri Hantoro Retno Fitri Widiastuti