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Budi Prabowo
Universitas Pembangunan Nasional "Veteran" Jawa Timur, Surabaya, Indonesia
Economics, Econometrics & Finance

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The Effect of Service Quality, Product Quality, and Price on Customer Loyalty with Customer Satisfaction as an Intervening Variable (Study at Tom Sushi Surabaya) Bebyzanna Bella Faumara; Budi Prabowo; Rusdi Hidayat Nugroho; Indah Respati Kusumasari
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.6881

Abstract

This research was conducted to examine the extent to which service quality, product quality, and price are able to shape customer loyalty, with customer satisfaction as the link, at Tom Sushi Surabaya. This research departs from the phenomenon of increasing Japanese culinary trends in Indonesia as well as the business need to keep customers loyal in the midst of fierce competition. Using a quantitative approach and purposive sampling technique of 100 respondents, the data was analyzed using the Partial Least Square (PLS) method. The research findings show that product quality and price have a positive and significant impact on customer satisfaction, while service quality does not show a significant influence. Customer loyalty was shown to be influenced by price and satisfaction level, but not directly by service or product quality. On the other hand, customer satisfaction plays an intermediary role in the relationship between product quality and price and loyalty, but not service quality.
The Influence of Work Stress, Leadership, and Compensation on Employee Performance at PT Bahana Prestasi Surabaya Rara Puspa Kirana; Budi Prabowo
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.7285

Abstract

Increased intense business competition encourages all industries from various sectors to create human resource management strategies to improve performance as a foundation for competing against competitors. The implementation of effective human resource management strategies can affect the improvement of employee performance so that it has an impact on organizational performance. The purpose of this research is to understand and analyze the effect of job stress, leadership and compensation on employee performance. In this research, the intended population is all employees of PT Bahana Prestasi Surabaya, using a saturated sampling technique of 54 employees as a sample. The method applied is associative research with a quantitative approach, and uses Multiple Linear Regression analysis techniques. The research results obtained simultaneously the variables of work stress, leadership, and compensation have a significant relationship to employee performance. Partial testing of work stress and leadership variables has a significant relationship to employee performance, while the compensation variable has an insignificant relationship to employee performance.
Co-Authors Bebyzanna Bella Faumara Indah Respati Kusumasari Rara Puspa Kirana Rusdi Hidayat Nugroho