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All Journal JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) IIJSE
Triwulandari Satitidjati Dewayana
Universitas Trisakti, Jakarta, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Mathematics Social Sciences

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Analysis of Internal Resources as a Determinant of Supply Chain Performance in Coffee Shops in DKI Jakarta Rahayu Kencana Wati; Wahyuningsih Santosa; Triwulandari Satitidjati Dewayana
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.8423

Abstract

This study aims to analyze the influence of various factors on supply chain performance in coffee shops located in Jakarta. Based on primary data collected from 281 respondents and hypothesis testing results, it was found that E-Procurement, Information Sharing, Stakeholder Collaboration Fluency, Innovation, and E-Payment have a significant effect on supply chain performance. On the other hand, Managerial Competence, Information Quality, Trust, and Organizational Culture showed no significant effect. These findings offer strategic insights for coffee shop businesses to enhance their supply chain efficiency and effectiveness through better use of technology and improved collaboration.
Pengaruh Ketahanan Rantai Pasok terhadap Kinerja Organisasi dengan Mediasi Kemampuan dan Kinerja Rantai Pasok Faradisa Yulansa; Wahyuningsih Santosa; Triwulandari Satitidjati Dewayana; Wahyu Nurmasari
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 7 No. 1 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Desember 2025 - Januari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v7i1.6638

Abstract

Sektor kesehatan, khususnya di wilayah padat penduduk seperti DKI Jakarta dan Tangerang Raya, menghadapi tantangan stabilitas rantai pasok, terutama selama pandemi COVID-19 yang mengungkap kelemahan mendasar dalam distribusi alat medis dan obat-obatan. Penelitian ini bertujuan mengkaji pengaruh ketahanan rantai pasok terhadap kemampuan, kinerja rantai pasok dan kinerja organisasi, menggunakan metode kuantitatif dengan 253 responden dengan analisis Structural Equation Modeling (SEM). Hasilnya menunjukkan bahwa ketahanan rantai pasok berpengaruh pada kemampuan dan kinerja rantai pasok, namun tidak signifikan terhadap kinerja organisasi. Kinerja rantai pasok berpengaruh sebagai mediasi ketahanan rantai pasok terhadap kinerja organisasi, sementara kemampuan rantai pasok tidak memiliki pengaruh mediasi. Studi ini merekomendasikan penguatan ketahanan, digitalisasi, dan kolaborasi lintas sektor untuk membangun sistem rantai pasok yang tangguh dan adaptif.
The Influence of Logistic Service Quality on Customer Satisfaction: The Moderating Role of Environmental Friendliness Arif Rohman Khakim; Wahyuningsih Santosa; Triwulandari Satitidjati Dewayana; Kunto Bagas Koro
Jurnal Akuntansi, Keuangan, dan Manajemen Vol 7 No 1 (2025): Desember
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jakman.v7i1.5160

Abstract

Purpose: This study aimed to investigate how key dimensions of logistics service quality, including timeliness, reliability, condition of goods upon delivery, flexibility, and responsiveness, affect customer satisfaction. This study also examines the moderating role of environmental friendliness in the relationship between logistics service quality and customer satisfaction. Methodology: This study adopted a quantitative approach and used purposive sampling to select 153 respondents who were active users of e-commerce platforms in Jabodetabek. Data were analyzed using partial least squares structural equation modeling (PLS-SEM) via SmartPLS 4. Results: The results show that timeliness, reliability, and condition of goods significantly influence customer satisfaction, whereas flexibility and responsiveness do not. Environmental friendliness moderates only the effect of the condition of goods; other moderating effects are not significant. Conclusions: Although sustainable practices are becoming increasingly important, logistics service quality remains the primary driver of customer satisfaction. Environmental friendliness has a limited moderating role, underscoring the continued relevance of core service quality. Limitations: This study is limited to e-commerce consumers in Jabodetabek, and an incomplete measurement of environmental friendliness restricts the generalizability of the findings. Contributions: This research contributes to logistics management practitioners and academics in logistics operations management, particularly within Indonesia’s e-commerce industry.
Co-Authors Arif Rohman Khakim Faradisa Yulansa Kunto Bagas Koro Rahayu Kencana Wati Santosa, Wahyuningsih Wahyu Nurmasari