Article Per Year (5 Year)
p-Index From 2021 - 2026
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All Journal Jurnal Mantik IIJSE
Mohamad Trio Febriyantoro
Universitas Ciputra, Indonesia
Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

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Bridging Intention and Behavior: Insights into Coworking Space Adoption in Urban Indonesia Cynthia Sari Dewi; Mohamad Trio Febriyantoro; Sri Wahyuning Septarina; Apriliana Putri
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.8834

Abstract

This study investigates the factors influencing coworking space users’ behavior through the lens of the Unified Theory of Acceptance and Use of Technology (UTAUT). It integrates four key constructs Performance Expectancy, Facilitating Conditions, Price Value, and Habit to evaluate their effects on Intention to Use and Use Behavior. Employing a quantitative approach, data were collected from 212 respondents in urban coworking spaces across the Jabodetabek area and analyzed using Structural Equation Modeling (SEM). The results reveal that Performance Expectancy, Facilitating Conditions, and Habit significantly influence both Intention to Use and actual Use Behavior, whereas Price Value does not have a significant effect on intention. Users tend to favor coworking spaces for their conducive work environments and comprehensive facilities, including high-speed Wi-Fi, meeting rooms, and ergonomic workstations. However, the relatively high cost of long-term use remains a major challenge. The findings underscore the critical roles of Facilitating Conditions and Habit as primary determinants of user behavior, offering practical insights for enhancing coworking space services. Moreover, this research contributes to the development of user-centered digital platforms that improve satisfaction and adoption rates. By addressing these behavioral factors, coworking space providers can elevate service quality, better align with user preferences, and strengthen competitiveness in an increasingly dynamic work environment.
The influence of chatbot interaction and chatbot problem solving on user satisfaction in Surabaya city mediated by accuracy on Shopee e-commerce in Indonesia Christopher Wijaya; Mohamad Trio Febriyantoro
Jurnal Mantik Vol. 9 No. 4 (2026): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v9i4.7087

Abstract

This study examined the effect of chatbot interaction and chatbot problem-solving on user satisfaction in Shopee e-commerce in Surabaya, with accuracy as a mediating variable. The research applied a quantitative approach using questionnaire data collected from 235 Shopee users who had interacted with the Shopee chatbot. The data were examined using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) approach. The results indicated that chatbot interaction and chatbot problem-solving had positive and significant effects on accuracy. Furthermore, both chatbot interaction and chatbot problem-solving directly influence customer satisfaction positively and significantly. Accuracy also had a significant positive effect on customer satisfaction. Mediation analysis showed that accuracy significantly mediated the relationship between chatbot interaction and customer satisfaction, as well as between chatbot problem-solving and customer satisfaction. These findings demonstrated that the quality of interaction and the effectiveness of chatbot problem-solving enhanced perceived accuracy, which subsequently increased user satisfaction. The study contributed to the understanding of AI-based customer service performance in the e-commerce context and highlighted the importance of improving chatbot accuracy to optimize user satisfaction. Practical implications suggest that Shopee should strengthen chatbot knowledge systems and response precision to ensure reliable and satisfying customer experiences
The Influence of Women's Economic Empowerment on Technology Entrepreneurship Intention Through Self-Efficacy in Womenpreneurs in Surabaya Gabriel Carolina Tjoe; Mohamad Trio Febriyantoro
Jurnal Mantik Vol. 10 No. 1 (2026): May : Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v10i1.7104

Abstract

This study investigates the influence of Women Economic Empowerment on Technology Entrepreneurship Intention through the mediating role of Self-Efficacy among womenpreneurs in Surabaya, Indonesia. This study aims to examine whether the WEE-SE-TEI framework, originally developed in a Middle Eastern context, holds in a Southeast Asian setting. A quantitative survey approach was employed. Data were collected from 120 female entrepreneurs in Surabaya using purposive sampling and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 4. The results confirm that Women Economic Empowerment positively and significantly influences both Self-Efficacy and Technology Entrepreneurship Intention, and that Self-Efficacy partially mediates this relationship. Future research should extend this framework to broader geographic contexts and incorporate additional variables such as digital literacy and social capital
Co-Authors Apriliana Putri Christopher Wijaya Cynthia Sari Dewi Gabriel Carolina Tjoe Sri Wahyuning Septarina