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All Journal Interdisciplinary Social Studies International Journal of Teaching and Learning (INJOTEL)
Selamet Riyadi
Universitas Budi Luhur, Indonesia
Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences Other

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The Impact of Business Ethics Implementation on Customer Trust in Product and Service Innovation Eko Riyanto Putra Daya; Selamet Riyadi
Interdisciplinary Social Studies Vol. 4 No. 4 (2025): Regular Issue: July-September 2025
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/iss.v4i4.939

Abstract

This study aims to analyze the effect of business ethics implementation on customer trust through product and service innovation in the Indonesian aviation industry, focusing on Garuda Indonesia and Lion Air. The research problem addressed is how business ethics influence customer trust, as well as the role of product and service innovation in strengthening this influence. The method employed is a quantitative approach using Structural Equation Modeling – Partial Least Squares (SEM-PLS), which enables testing of causal relationships among variables. The results indicate that business ethics have a significant positive effect on product and service innovation, as well as on customer trust. Furthermore, product and service innovation serves as a mediator that strengthens the influence of business ethics on customer trust. The implications of these findings suggest that airlines need to enhance the implementation of business ethics in their operations, as this not only improves corporate reputation but also strengthens relationships with customers through ethically grounded innovation. This study provides insights for airline business strategies in building stronger customer loyalty.
IMPLEMENTING RISK MANAGEMENT IN EDUCATIONAL INSTITUTIONS: APPROACHES AND BEST PRACTICES Jemmy Jemmy; Selamet Riyadi
International Journal of Teaching and Learning Vol. 3 No. 5 (2025): MAY
Publisher : Adisam Publisher

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Abstract

This study examines the implementation of risk management in educational institutions, focusing on approaches and best practices to enhance risk preparedness and response. Risk management in education involves systematically identifying, assessing, and addressing potential threats that could disrupt institutional operations. Through an extensive literature review, this research highlights key strategies, such as regular risk assessments, staff training, technological integration, stakeholder involvement, and comprehensive policy development. These approaches have proven effective in strengthening institutional resilience, improving operational efficiency, and enhancing disaster preparedness. The findings indicate that adopting robust risk management frameworks significantly enhances safety, operational continuity, and disaster readiness in educational institutions. Additionally, the study underscores the importance of stakeholder participation and the development of clear, comprehensive policies. The practical implications include improving safety and operational performance, while the theoretical contributions advance cohesive and adaptive risk management frameworks. Future research could focus on longitudinal studies to evaluate the long-term impact of these strategies, comparative analyses across different types of institutions, and further exploration of technology’s role in risk management. By recognizing the importance of risk management and adopting best practices, educational institutions can better prepare for future challenges, providing a safer and more effective learning environment for all stakeholders.
Co-Authors Eko Riyanto Putra Daya Jemmy Jemmy