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All Journal Pena Justisia: Media Komunikasi dan Kajian Hukum Journal of Publicness Studies
Rahmawati Halim
Tadulako University
Law, Crime, Criminology & Criminal Justice Social Sciences

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Quality of Electronic Services at the Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu of Palu City ramadan; Syahruddin Hattab; Nuraisyah; Rahmawati Halim
Pena Justisia: Media Komunikasi dan Kajian Hukum Vol. 24 No. 1 (2025): Pena Justisia
Publisher : Faculty of Law, Universitas Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31941/pj.v24i2.6231

Abstract

The transformation of public services through digitization is part of bureaucratic reform efforts to improve efficiency, transparency, and public satisfaction. This research aims to examine the quality of electronic services at the Penanaman Modal dan Pelayanan Terpadu Satu Pintu Office of Palu City. This research uses a qualitative approach with a descriptive type. The informants of this research consisted of service users, Penanaman Modal dan Pelayanan Terpadu Satu Pintu Office employees, and other related parties who were selected purposively. Data collection techniques were conducted through direct observation, in-depth interviews, and documentation. Data analysis was carried out through the process of data collection, data condensation, data presentation, and conclusion drawing. The results showed that electronic services, in this case e-SIGA, have provided convenience in the licensing process, increased time efficiency, and expanded service access. However, there are still a number of obstacles such as network disruptions, lack of interactive communication, and not optimal user data security guarantees. Supporting factors include leadership commitment, digital system development, and the availability of flexible online services. This research emphasizes the importance of strengthening infrastructure, human resource training, and responsive system innovation to sustainably improve the quality of e-services in the public sector
Efektivitas Badan Usaha Milik Desa  Di Desa Tomoli Utara Kecamatan Toribulu  Kabupaten Parigi Moutong Nurhikma; Rahmawati Halim; Yulizar Pramudika Tawil
JPS: Journal of Publicness Studies Vol 3 No 03 (2026): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/x9hpwa81

Abstract

This study aims to examine the effectiveness of the management of Village-Owned Enterprises (BUMDes) in Tomoli Utara Village. This research employs a qualitative approach with data collection techniques including observation, interviews, and documentation. The analysis of BUMDes management effectiveness is based on the organizational effectiveness theory proposed by Richard M. Steers (1985), which consists of three indicators: goal attainment, integration, and adaptation. The results of the study indicate that the management of BUMDes in Tomoli Utara Village has not been carried out effectively and optimally. In terms of goal attainment, the 3 kg Lpg gas distribution unit has not been able to consistently meet community needs due to unstable product availability, while the swiftlet nest business has not generated income and the duck farming business has not been implemented due to limited capital. Regarding integration, although socialization activities related to the establishment of village business units have been conducted, they have not been optimal due to low community participation, resulting in some community members being unaware of the existence of BUMDes and the programs implemented. In terms of adaptation, although the selection of business types has been aligned with village needs and potential, BUMDes has not been able to optimally adjust its management strategies to field conditions. Therefore, improvements are needed in planning, socialization, and adaptive capacity so that BUMDes can function effectively and make a tangible contribution to improving community welfare and increasing village revenue.
Co-Authors Nuraisyah Nurhikma ramadan Syahruddin Hattab Yulizar Pramudika Tawil