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All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Istahara
Universitas Sangga Buana
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TRANSFORMATIONAL LEADERSHIP IN IMPROVING DOCTORS’ PERFORMANCE IN HOSPITALS: A LITERATURE REVIEW Istahara; Farida Yuliaty
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 3 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i3.4127

Abstract

Doctors’ performance is a key factor in determining the quality of hospital services. However, various challenges such as heavy workloads, limited resources, and increasing demands for service quality often reduce the effectiveness of medical staff. In this context, transformational leadership is considered a relevant approach to enhance doctors’ motivation, commitment, and performance. This study aims to analyze the role of transformational leadership in improving doctors’ performance in hospitals through a comprehensive literature review. The research method employed is a literature review by examining various articles, books, and research reports related to transformational leadership and doctors’ performance in hospitals. The analysis was conducted descriptively and critically to identify the relationship between theory and practice in the field, as well as to formulate implementation strategies suitable for the context of Indonesian hospitals. The findings indicate that transformational leadership, through its four main dimensions inspirational motivation, idealized influence, intellectual stimulation, and individualized consideration is able to enhance work motivation, strengthen organizational commitment, and encourage doctors’ innovation in healthcare services. The application of transformational leadership has also been proven relevant in fostering an adaptive, participatory, and quality-oriented organizational culture.
ANALYSIS OF TOTAL QUALITY MANAGEMENT (TQM) BY EMPLOYEES TOWARDS CONSTRUCTIVE IMPROVEMENT EFFORTS IN HOSPITAL Istahara; Abdul Gani Sidqi; Vip Paramarta; Farida Yuliaty; Kosasih; Fitriana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20566867

Abstract

The Emergency Department (ED) is a strategic service unit of hospitals with a high level of complexity and a significant potential for patient complaints if service quality is not optimally managed. Patient complaints not only reflect dissatisfaction but can also be utilized as a constructive effort for service quality improvement. This study aims to analyze the implementation of Total Quality Management (TQM) by employees toward constructive hospital efforts as measured through patient complaints in the Emergency Department of Sultan Imanuddin Regional General Hospital. This study employed a quantitative method with descriptive and verificative approaches. Data were collected through questionnaires distributed to ED staff and supported by patient complaint records, then analyzed using multiple linear regression analysis. The results indicate that both partially and simultaneously, TQM dimensions including customer focus, leadership, continuous improvement, employee involvement, process approach, and fact-based decision making have a significant effect on constructive hospital efforts. Proper implementation of TQM is proven to reduce the number of complaints and improve the quality of emergency services. This study concludes that consistent implementation of TQM is an important strategy in managing patient complaints as a means of continuous improvement and enhancement of hospital service quality.
Co-Authors Abdul Gani Sidqi Farida Yuliaty Fitriana Fitriana Kosasih Vip Paramarta