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All Journal Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Dwi Isti Anggraini
Politeknik STIA LAN Jakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Other

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IMPLEMENTATION OF THE HAJJ PILGRIM PROTECTION POLICY WEST JAVA PROVINCE AT THE BEKASI HAJJ DORMITORY (STUDY ON THE IMPLEMENTATION OF THE HAJJ PILGRIMAGE IN 2023 - 2025) Dwi Isti Anggraini; R. N. Afsdy Saksono
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 2 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18816993

Abstract

The weak enforcement of area order, the regulation of pilgrims entering/exiting the area, and the supervision of pilgrims' belongings, as mandated in Law Number 8 of 2019 concerning Hajj and Umrah Organization, indicates that the implementation of the Hajj pilgrim protection policy at the Bekasi Hajj Dormitory has not been optimal. This research aims to explore the factors contributing to the non-optimal implementation of the protection policy for Hajj pilgrims from West Java Province at the Bekasi Hajj Dormitory and to formulate strategies for optimizing the implementation of the Hajj Pilgrim protection policy for West Java Province at the Bekasi Hajj Dormitory. The research was conducted using a qualitative approach and a case study method on the Hajj implementation in 2023 – 2025 at the Bekasi Hajj Dormitory. Data collection was carried out through in-depth interviews with 12 key informants from the Bekasi Hajj Dormitory; Class I Health Quarantine Center Bandung; Bekasi City Resort Police; Bekasi City Ministry of Religious Affairs; Bekasi Hajj Dormitory Cooperative; Hajj Pilgrims from West Java Province for the years 2023 – 2025; and document review. The results show that the factors causing the non-optimal implementation of the Hajj pilgrim protection policy for West Java Province at the Bekasi Hajj Dormitory are: (1) availability of regulations, (2) availability of resources, (3) attitude of implementers, (4) policy communication, (5) implementation coordination, and (6) the attitude of the Hajj pilgrims. Five strategies were formulated to make the implementation of the Hajj pilgrim protection policy for West Java Province at the Bekasi Hajj Dormitory more optimal based on the analysis results: (1) establishing a Pos Silaturahim (Friendship Post), (2) regulating seasonal workers, (3) increasing the frequency of message delivery, (4) adding CCTV cameras, and (5) installing a CCTV monitor at the Security Post.
Implementation of a Digital-Based Accommodation Reservation System for Optimization of PNBP at the Bekasi Hajj Dormitory Dwi Isti Anggraini; Kunto Ariawan; Asropi Asropi
Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Vol. 19, No. 6 : Al Qalam (November 2025)
Publisher : Sekolah Tinggi Ilmu Al-Qur'an (STIQ) Amuntai Kalimantan Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35931/aq.v19i6.5683

Abstract

The utilization of State-Owned Assets (BMN) at Bekasi Hajj Dormitory and the broader push for public service digitalization have led to the implementation of an online accommodation reservation system, SIASAH. This application stands as the sole digital system across all Hajj dormitories in Indonesia, developed to uphold Good Governance principles by considering effectiveness, efficiency, and transparency in service management, particularly in optimizing Non-Tax State Revenue (PNBP). This study employs a qualitative approach, using the PESTLE analysis model. Data were gathered through interviews with the application developers, reservation and accommodation staff, and service users, complemented by a review of documents such as accommodation usage reports and official website data from Bekasi Hajj Dormitory. The findings indicate that SIASAH has successfully enhanced financial accountability and transparency. However, the system continues to face significant challenges, including public resistance to technology adoption, limitations in human and physical resources, and a sub-optimal integration of environmentally friendly practices. To address these issues, the report recommends a broader marketing strategy via social media platforms, strengthening resource management, and developing digital archiving features. These measures are crucial for ensuring the system's sustainability, improving its efficiency, and elevating the quality of public services provided.
Co-Authors Asropi Asropi Kunto Ariawan R. N. Afsdy Saksono