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All Journal Jurnal Kesehatan Farmasi JIFTK (Jurnal Ilmu Farmasi Terapan dan Kesehatan)
M. Fathan Nugrah Utama
Sekolah Tinggi Ilmu Kesehatan IKIFA
Chemistry Health Professions Immunology & microbiology Medicine & Pharmacology Public Health

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BPJS PATIENT SATISFACTION WITH BPJS REFERRAL SERVICES AT KIMIA FARMA PHARMACY 591 ZAMRUD EAST BEKASI Rahmat Widiyanto; M. Fathan Nugrah Utama; Niko Prasetya; Erni Hernawati
Jurnal Kesehatan Farmasi Vol 7 No 2 (2025): Jurnal Kesehatan Farmasi
Publisher : Jurusan Farmasi, Poltekkes Kemenkes Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36086/jkpharm.v7i2.3001

Abstract

Background: Pharmaceutical services have undergone changes, that was initially focused on drug management (drug-oriented) to comprehensive services that include medication management and clinical pharmacy services aimed at improving patients' quality of life. As one of the flagship programs to improve the quality of services for BPJS Health participants and facilitate access to healthcare for patients with stable chronic conditions who still require long-term medication or nursing care, the implementation of the Back Referral Program (PRB) has been optimized. This study aims to determine the satisfaction level of BPJS participants with the BPJS back referral service at Kimia Farma Pharmacy 591 Zamrud, as assessed through five dimensions: reliability, responsiveness, assurance, empathy, and tangibles. Method: This study employed a non-experimental method with a quantitative descriptive design. The sample consisted of 143 respondents selected using purposive sampling. The research instrument was a questionnaire that had been validated and tested for reliability. Results: The results of the study indicate that the dimensions of reliability, responsiveness, empathy, and tangibles obtained fairly good average scores, ranging from 3.97 to 3.98, while the assurance dimension showed the lowest score, at 3.20. The assessment of the five dimensions of respondent satisfaction was mostly at the satisfied level, with 117 respondents (81.82%), followed by very satisfied with 15 respondents (10.49%), fairly satisfied with 11 respondents (7.69%), and none who stated they were dissatisfied or very dissatisfied. Conclusion: Based on the research results, it can be concluded that BPJS back referred patients are satisfied with the services at Kimia Farma Pharmacy 591 Zamrud Bekasi Timur.
Gambaran Kepatuhan Kontrol Rutin Prolanis Diabetes Mellitus Tipe 2 di Klinik Cahaya Amalia Bekasi Utara M. Fathan Nugrah Utama; Charles; Bayu Dwi Handono
Jurnal Ilmu Farmasi Terapan dan Kesehatan Vol. 2 No. 2 (2024): Jurnal Ilmu Farmasi Terapan dan Kesehatan Vol.2 No.2 2024
Publisher : Sekolah Tinggi Ilmu Kesehatan IKIFA

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Abstract

Tujuan penelitian ini untuk mengetahui gambaran kepatuhan kontrol rutin Prolanis Diabetes Mellitus Tipe 2 di Klinik Cahaya Amalia Bekasi Utara periode Januari-Desember 2022. Penelitian ini menggunakan metode deskriptif kuantitatif yang tujuannya memberikan gambaran kepatuhan kontrol rutin Prolanis Diabetes Mellitus Tipe 2 di Klinik Cahaya Amalia Bekasi Utara. Penelitian ini menunjukkan bahwa dari total 40 responden, responden yang patuh sebanyak 29 responden (72,5%) dengan HbA1c kategori normal sebanyak 26 responden (89,6%) dan kategori tidak normal sebanyak 3 responden (10,3%). Responden tidak patuh sebanyak 11 responden (27,5%) dengan HbA1c kategori normal sebanyak 0 responden (0%) dan kategori tidak normal sebanyak 11 responden (100%). Dari hasil penelitian di Klinik Cahaya Amalia Bekasi Utara didapatkan hasil: pasien patuh sebanyak 29 responden (72,5%), pasien tidak patuh sebanyak 11 responden (27,5). Kepatuhan kontrol rutin Prolanis Diabetes Mellitus Tipe 2 di Klinik Cahaya Amalia Periode Januari-Desember 2022 adalah 72,5%.
Co-Authors Bayu Dwi Handono Charles Erni Hernawati Niko Prasetya Rahmat Widiyanto