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Ariady, Sophan Bayu
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Organizational Values’ Effects on Civil Servants’ Performance: Normative Commitment Mediation and Competence Moderation Ariady, Sophan Bayu; Suryaningsih, Ika Barokah; Lestasri, Etty Puji
Jurnal Economic Resource Vol. 9 No. 1 (2026): October - March
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v9i1.2119

Abstract

This study examines how organizational values influence employee performance through normative commitment and employee competence. The research aims to explain direct, mediating, and moderating relationships among these variables within KPP Pratama Jember. A quantitative explanatory design with saturated sampling was applied to 93 civil servants, and data were analyzed using PLS-SEM. Results show that organizational values significantly improve performance, normative commitment mediates this effect, and competence strengthens the commitment–performance relationship. The findings highlight the importance of value internalization, ethical responsibility, and capability development as strategic drivers to enhance public-sector performance.
Co-Authors Ika Barokah Suryaningsih Lestasri, Etty Puji