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All Journal ICO EDUSHA Jurnal Humaniora, Ekonomi Syariah dan Muamalah
Novanti, Dwi Retno
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Religion Humanities Economics, Econometrics & Finance Education Social Sciences Other

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Building Digital Trust in Sharia Fintech for Hajj Services Adlha, Wafiroh Dwi; Novanti, Dwi Retno; Ekaningsih, Lely Ana Ferawati; Ubaidillah
ICO EDUSHA Vol. 6 No. 1 (2025): Proceedings of International Conference On Islam Educationm Management and Shar
Publisher : STAI AN-NAJAH INDONESIA MANDIRI

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Abstract

This study analyzes the role and implementation of Islamic fintech in building digital trust and optimizing Hajj administration processes, using the Muamalat Digital Islamic Network (DIN) application as a case study. Employing a qualitative case study approach at Bank Muamalat's Genteng Sub-Branch Office, data was collected through methodological triangulation, including direct observation, in-depth interviews with the manager, funding staff, customer service representatives, and prospective pilgrims, as well as document analysis. Data were analyzed interactively through stages of data reduction, data display, and conclusion drawing. The Muamalat DIN application successfully builds digital trust through the convergence of Sharia principles (the wadīah yad dhamānah contract and oversight by the Sharia Supervisory Board) with technological transparency. The application functions as a driver of financial and spiritual inclusion by eliminating geographical barriers and facilitating the fulfillment of maqashid sharia, particularly hifzh ad-din (preservation of faith). High adoption rates are driven by perceptions of usefulness and ease of use, reinforced by community-based religious outreach strategies. A transformation in service culture is demonstrated through the synergy between the digital interface and the ethical values (akhlaq) embedded in customer service. The primary challenges identified are reliance on uneven internet infrastructure and system overload during peak periods. The implementation of Islamic fintech in Hajj services through Muamalat DIN represents a successful paradigmatic transformation that harmonizes Sharia compliance, inclusive technological innovation, and ethical service. Its success in building digital trust and facilitating worship establishes it as a significant model for developing value-based Islamic financial services in the digital era. Keywords : Sharia Fintech, Hajj Administration, Digital Trust.
Peran Aplikasi Muamalat DIN Dalam Kemudahan Transaksi Syariah Bank Muamalat KCP Genteng Banyuwangi Novanti, Dwi Retno; Aini, Aula Izatul
Jurnal Humaniora, Ekonomi Syariah dan Muamalah Vol. 4 No. 2 (2026): Jurnal Humaniora, Ekonomi Syariah dan Muamalah (April - Juni 2026)
Publisher : Siber Nusantara Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jhesm.v4i2.620

Abstract

Penelitian ini bertujuan untuk menganalisis peran aplikasi mobile Muamalat DIN dari Bank Muamalat, bank syariah pertama di Indonesia, dalam mempermudah transaksi syariah di KCP Genteng, khususnya dalam meningkatkan efisiensi waktu dan biaya serta memperluas inklusi keuangan bagi nasabah. Metode yang digunakan adalah pendekatan kualitatif dengan teknik pengumpulan data primer melalui wawancara mendalam terhadap nasabah dan petugas KCP Genteng yang aktif menggunakan Muamalat DIN. Hasil penelitian menunjukkan peran aplikasi Muamalat Digital Islamic Network (DIN) dalam mendukung kemudahan transaksi syariah bagi nasabah Bank Muamalat KCP Genteng, Banyuwangi. Fokus utama penelitian adalah menilai sejauh mana aplikasi ini memberikan efisiensi waktu dan biaya, serta bagaimana persepsi nasabah terhadap kemudahan penggunaan dan manfaatnya dalam transaksi sehari-hari
Co-Authors Adlha, Wafiroh Dwi Aula Izatul Aini Lely Ana Ferawati Ekaningsih Ubaidillah