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All Journal International Journal of Marketing and Human Resource Research
phannoto, Juliani
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Economics, Econometrics & Finance Social Sciences

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The Influence of Shopee Instant Delivery Service, Cash on Delivery (COD), and Product Price on Purchase Decisions for Fashion Products in Medan City phannoto, Juliani; Ginting, Kristi Endah Ndilosa; Yunita, Mella
International Journal of Marketing & Human Resource Research Vol. 7 No. 1 (2026): International Journal of Marketing and Human Resource Research
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijmhrr.v7i1.3382

Abstract

The rapid expansion of e-commerce in Indonesia has significantly reshaped consumer purchasing behavior, particularly in the fashion sector. This study examines how Shopee’s Instant Delivery Service, Cash on Delivery (COD), and product pricing influence purchase decisions among fashion consumers in Medan City. A quantitative research design was employed, using a survey, with data collected from 300 Shopee users selected through purposive sampling. The results indicate that Shopee Instant Delivery Service, COD, and product price each exert a positive and significant effect on purchase decisions. Among these factors, product price exerts the strongest influence, underscoring consumers’ high sensitivity to price in online fashion transactions. Simultaneously, all three variables significantly explain variations in purchase decisions, with a coefficient of determination (R²) of 0.490. These findings underscore the strategic importance of integrating fast delivery services, secure and flexible payment options, and competitive pricing strategies to strengthen consumer purchase decisions on e-commerce platforms. This study contributes to the e-commerce literature by providing empirical evidence from a metropolitan area outside Java, where consumer behavior remains relatively underexplored
Co-Authors Ginting, Kristi Endah Ndilosa YUNITA, MELLA