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All Journal Jurnal Manajemen, Ekonomi, Hukum, Kewirausahaan, Kesehatan, Pendidikan dan Informatika (MANEKIN)
Dwi Elsania, Ardista
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Humanities Computer Science & IT Economics, Econometrics & Finance Energy Law, Crime, Criminology & Criminal Justice

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Kepemimpinan Dan Budaya Organisasi Dalam Meningkatkan Dinamika Tim Dan Negosiasi Pelanggan Elsport Digital Printing Mazidah, Hidayatul; Dwi Elsania, Ardista; Jukhfiyah, Putri; Sintya Dwi Wahyuni, Mitha; Fais, Muhammad; Frendi Saputra, Dimas
Jurnal Manajemen, Ekonomi, Hukum, Kewirausahaan, Kesehatan, Pendidikan dan Informatika Vol 4 No 2 : Desember (2025): Jurnal Manajemen, Ekonomi, Hukum, Kewirausahaan, Kesehatan, Pendidikan
Publisher : Shofanah Media Berkah

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This study aims to examine how leadership and organizational culture contribute to improving team dynamics and the effectiveness of customer negotiations in a digital printing and custom apparel business. The main issues in this study relate to employee character diversity, cross-divisional coordination, and the demands of maintaining service quality amidst increasing variations in customer demand. The research approach used was descriptive qualitative through in-depth interviews and direct observation of work processes. The results indicate that a delegative, communicative, and responsive leadership style can improve the effectiveness of interdivisional coordination. An organizational culture characterized by flexibility, cooperation, and open communication supports the creation of an adaptive work environment for employees with diverse characters. Furthermore, a customer negotiation strategy that prioritizes persuasive communication, clear explanations, and the use of promotional offers helps reduce the potential for complaints and increases customer satisfaction. These findings indicate that the integration of adaptive leadership, a supportive organizational culture, and relationship-based negotiation strategies is an effective solution for strengthening operational performance and service quality in a printing service business.
Analisis Kepemimpinan Soft Firm Dan Budaya Organisasi Dalam Meningkatkan Kinerja Tim Duta Print Nasywa Habenula, Haura; Dwi Elsania, Ardista; Salsabila Hassa, Hanum; Nabil Al Abrori, Muhammad; Fatikasari, Sendy; Sania, Mar’atus
Jurnal Manajemen, Ekonomi, Hukum, Kewirausahaan, Kesehatan, Pendidikan dan Informatika Vol 4 No 2 : Desember (2025): Jurnal Manajemen, Ekonomi, Hukum, Kewirausahaan, Kesehatan, Pendidikan
Publisher : Shofanah Media Berkah

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This study aims to analyze how soft-firm leadership and organizational culture contribute to improving team performance at Duta Print, a printing business involving employees with diverse backgrounds, personalities, and work habits. Key issues identified include differences in communication skills, variations in employee responses to instructions, challenges in dealing with customers with diverse personalities, and the need to adapt to work pressure. This study used a descriptive qualitative approach through in-depth interviews and observations of operational processes to obtain a comprehensive picture of teamwork dynamics. The results indicate that a soft-firm leadership style, combining gentle interpersonal approaches with responsibility-based assertiveness, creates a family-like work environment while maintaining discipline. Furthermore, an organizational culture that emphasizes two-way communication, mutual reminders, and a receptive attitude to criticism contributes to the formation of an adaptive and stable team. In the context of customer service, communication skills, patience, and adapting speaking styles have proven to be key skills for dealing with diverse customer personalities. These findings indicate that integrating adaptive leadership and a supportive organizational culture is an effective solution for improving team performance in small businesses.
Analisis Kepemimpinan Dan Budaya Organisasi Dalam Meningkatkan Kinerja Tim Dopamine Screen Printing Taufatul Ummah, Cinta; Dwi Elsania, Ardista; Aurellia Nabilah Firzatullah, Naflah; Qulub Al Afthoni, Insyirohul; Nur Fitri, Muzizah; Hari Prasetya, Bagus; Purnasari, Duwi
Jurnal Manajemen, Ekonomi, Hukum, Kewirausahaan, Kesehatan, Pendidikan dan Informatika Vol 4 No 2 : Desember (2025): Jurnal Manajemen, Ekonomi, Hukum, Kewirausahaan, Kesehatan, Pendidikan
Publisher : Shofanah Media Berkah

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Abstract

This study aims to analyze how leadership and organizational culture contribute to improving team performance at Dopamine Screen Printing. The main issues identified in this context relate to the diversity of employee characteristics, challenges in managing differences in work behaviors, and operational pressures arising from the high volume of orders and varying customer characteristics. This study employed a descriptive qualitative approach through in-depth interviews with the owner and employees, direct observation of the work environment, and documentation review, which was then transcribed for analysis. The results indicate that a flexible leadership style combines gentleness and assertiveness, adapting to individual employee needs and providing clear direction for tasks and responsibilities. An organizational culture that emphasizes discipline, open communication, strong implementation of Standard Operating Procedures (SOPs), and mutual reminders successfully creates an adaptive and productive work environment. Furthermore, the team's ability to cope with deadline pressures, diverse customer characteristics, and negotiation needs demonstrates the importance of inter-divisional coordination and interpersonal intelligence. These findings confirm that integrating adaptive leadership and a supportive organizational culture is an effective solution for improving team performance in the printing services business.
Co-Authors Aurellia Nabilah Firzatullah, Naflah Fais, Muhammad Fatikasari, Sendy Frendi Saputra, Dimas Hari Prasetya, Bagus Jukhfiyah, Putri Mazidah, Hidayatul Nabil Al Abrori, Muhammad Nasywa Habenula, Haura Nur Fitri, Muzizah Purnasari, Duwi Qulub Al Afthoni, Insyirohul Salsabila Hassa, Hanum Sania, Mar’atus Sintya Dwi Wahyuni, Mitha Taufatul Ummah, Cinta