Hutagalung, Johannes Ronald Elyeser Roparulian
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PENGARUH KOMUNIKASI DIALOGIS DAN RESPONSIVITAS LAYANAN PENGADUAN TERHADAP KEPERCAYAAN MASYARAKAT PADA KOMISI KEJAKSAAN REPUBLIK INDONESIA Hutagalung, Johannes Ronald Elyeser Roparulian; Hermanu, Diajeng Herika
Jurnal Spektrum Komunikasi Vol 13 No 4 (2025): Jurnal Spektrum Komunikasi : December 2025
Publisher : LPPM Stikosa - AWS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37826/spektrum.v13i4.1094

Abstract

Public trust in law enforcement supervisory agencies is an important foundation for democracy and the rule of law in Indonesia. The Indonesian Attorney General's Commission, as an independent agency that supervises the performance of the attorney general's office, faces the challenge of building credibility and public trust through effective communication and optimal responsiveness to complaints. This study aims to determine the influence of dialogic communication and responsiveness to complaints on public trust in the Indonesian Attorney General's Commission. The study used a survey method with 120 respondents using purposive sampling. Dialogic communication includes mutuality orientation and an atmosphere of openness, while complaint service responsiveness includes speed of response, consistency of follow-up, and transparency of the process. The data were analyzed using multiple regression analysis with SPSS version 26. The results showed that dialogic communication and complaint service responsiveness had a significant effect on public trust of 89.0% with an F-statistic = 471.44 (p < 0.001). Dialogic communication had a significant effect with a correlation of r = 0.9203 (t = 25.55, p < 0.001), while the responsiveness of complaint services had a significant effect with a correlation of r = 0.9167 (t = 24.91, p < 0.001). The findings confirm the importance of dialogic communication and responsive services in increasing public trust in law enforcement supervisory agencies in Indonesia.