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All Journal Jurnal Spektrum Komunikasi Jurnal Riset Multidisiplin Edukasi
Johannes Ronald Elyeser Roparulian Hutagalung
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Arts Humanities Languange, Linguistic, Communication & Media Social Sciences Other

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PENGARUH KOMUNIKASI DIALOGIS DAN RESPONSIVITAS LAYANAN PENGADUAN TERHADAP KEPERCAYAAN MASYARAKAT PADA KOMISI KEJAKSAAN REPUBLIK INDONESIA Hutagalung, Johannes Ronald Elyeser Roparulian; Hermanu, Diajeng Herika
Jurnal Spektrum Komunikasi Vol 13 No 4 (2025): Jurnal Spektrum Komunikasi : December 2025
Publisher : LPPM Stikosa - AWS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37826/spektrum.v13i4.1094

Abstract

Public trust in law enforcement supervisory agencies is an important foundation for democracy and the rule of law in Indonesia. The Indonesian Attorney General's Commission, as an independent agency that supervises the performance of the attorney general's office, faces the challenge of building credibility and public trust through effective communication and optimal responsiveness to complaints. This study aims to determine the influence of dialogic communication and responsiveness to complaints on public trust in the Indonesian Attorney General's Commission. The study used a survey method with 120 respondents using purposive sampling. Dialogic communication includes mutuality orientation and an atmosphere of openness, while complaint service responsiveness includes speed of response, consistency of follow-up, and transparency of the process. The data were analyzed using multiple regression analysis with SPSS version 26. The results showed that dialogic communication and complaint service responsiveness had a significant effect on public trust of 89.0% with an F-statistic = 471.44 (p < 0.001). Dialogic communication had a significant effect with a correlation of r = 0.9203 (t = 25.55, p < 0.001), while the responsiveness of complaint services had a significant effect with a correlation of r = 0.9167 (t = 24.91, p < 0.001). The findings confirm the importance of dialogic communication and responsive services in increasing public trust in law enforcement supervisory agencies in Indonesia.
EKSISTENSI KONSTITUSIONAL KOMISI KEJAKSAAN SEBAGAI LEMBAGA NEGARA INDEPENDEN DALAM TEORI DAN PRAKTIK HUKUM INDONESIA Riki Handoyo; Johannes Ronald Elyeser Roparulian Hutagalung; Tomson Situmeang
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 1 (2026): Jurnal Riset Multidisiplin Edukasi (Januari 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i1.1609

Abstract

The constitutional existence of the Attorney Commission as an independent state institution has become an important issue in Indonesia’s constitutional system, especially after the amendments to the 1945 Constitution which strengthened the principles of checks and balances among state institutions. This article analyzes the theoretical foundation, position, authority, and implementation of the Attorney Commission’s supervisory function in Indonesian legal practice through comparative perspectives with oversight institutions in other countries. Using normative legal research methods with statutory and conceptual approaches, this study finds that although the Attorney Commission is not explicitly mentioned in the 1945 Constitution, its constitutional legitimacy is based on four fundamental theories: the theory of checks and balances, the concept of Independent Regulatory Agencies (IRAs), the concept of auxiliary state organs, and the theory of the rule of law. The position of the Attorney Commission as an independent institution faces several challenges, including structural dependence on the President, limited enforcement power of recommendations, and budget constraints. In practice, the Attorney Commission has shown significant achievements with a response rate of 86.63% to its recommendations in 2025, although there are still gaps between recommendations and follow-up actions. Through analysis of strategic cases and comparative studies with oversight models in other countries, this article recommends strengthening the constitutional existence of the Attorney Commission through arrangements in higher legal regulations, expanding authority with quasi-judicial powers, increasing institutional capacity, establishing regional representatives, strengthening internal-external coordination, enhancing public participation, and conducting periodic effectiveness evaluations with clear indicators and roadmap for implementation.
Co-Authors Hermanu, Diajeng Herika Riki Handoyo Tomson Situmeang