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All Journal Journal of Management, Economic, and Accounting Social Sciences Journal
Yulanda , Delvina
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Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Influence Of Facilities and Location On Customer Satisfaction at Han’s Cafe Lahat Suci, Gita; Fitriadi , Heri; Yulanda , Delvina
Journal of Management, Economic, and Accounting Vol. 5 No. 1 (2026): January
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmea.v5i1.1126

Abstract

This study aims to analyze the influence of facilities and location on customer satisfaction at Han's Cafe Lahat. The type of research used is associative with a quantitative approach. The research variables consist of: facilities (X1) and location (X2) as independent variables, and customer satisfaction (Y) as the dependent variable. All variables are measured using a Likert scale. The number of samples studied was 97 respondents. Instrument testing using validity and reliability tests. The data analysis tool used is multiple linear regression with the help of the SPSS Version 25 application program. The results of this study show the following regression line: Y = 0.083 + 0.363 + 0.629. The R square value (determination coefficient) is 0.896 or 89.6%. The results in this study indicate that partially facilities affect customer satisfaction and location also affects customer satisfaction. Simultaneously, it is proven that facilities and location affect customer satisfaction. Therefore, we recommend that the owner of Han's Cafe Lahat make improvements to its facilities and location.
The Effect Of Job Satisfaction, Work Motivation, Work Placement And Work Ethic On The Work Performance Of Employees Of The Agriculture Service Of Empat Lawang District Hermanto, Hadi; Aprini , Nisma; Yulanda , Delvina
Social Sciences Journal Vol. 2 No. 2 (2026): February
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/soc.v2i2.625

Abstract

The purpose of this study is to determine and analyze the influence of job satisfaction, work motivation, job placement and work ethic both individually and collectively on the work performance of employees of the Agricultural Service of Empat Lawang Regency. The research method used in this study is a quantitative method using a questionnaire distributed to respondents. Data quality testing using validity tests, reliability tests and normality tests. The analysis used is descriptive analysis and inferential analysis using statistical calculations with multiple regression formulas, partial tests, simultaneous tests and coefficients of determination. The results of the study obtained job satisfaction significantly influence the work performance of employees of the Agricultural Service of Empat Lawang Regency. Work motivation significantly influence the work performance of employees of the Agricultural Service of Empat Lawang Regency. Job placement significantly influence the work performance of employees of the Agricultural Service of Empat Lawang Regency. Work ethic significantly influence the work performance of employees of the Agricultural Service of Empat Lawang Regency. Job satisfaction, work motivation, job placement and work ethic significantly influence the work performance of employees of the Agricultural Service of Empat Lawang Regency.
Co-Authors Aprini, Nisma Fitriadi , Heri Hermanto, Hadi Suci, Gita