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All Journal Journal of Computer Science and Information Systems (JCoInS)
Manao, Ibnu Afandi
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Computer Science & IT

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Analisis Kualitas Layanan Sistem Akademik Terpadu Universitas Al Washliyah (SATUVA) Terhadap Kepuasan Dan Productivity Pengguna Menggunakan Metode End-User Computing Satisfaction (EUCS) Di Universitas Al Washliyah Medan Manao, Ibnu Afandi; Sarif, Muhammad Irfan; Helmandi, Asrul; Pohan, Muhammad Zainal Arifin; Sumiran, Sumiran
Journal of Computer Science and Information System(JCoInS) Vol 7, No 1: JCoInS | 2026
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jcoins.v7i1.8652

Abstract

This study analyzes the service quality of the Integrated Academic System of Universitas Al Washliyah (SATUVA) and its effects on user satisfaction and productivity at Universitas Al Washliyah Medan. Using the End‑User Computing Satisfaction (EUCS) method, a quantitative survey was conducted among lecturers, administrative staff, and students to measure dimensions such as content, accuracy, format, ease of use, timeliness, and technical support. Statistical analyses included reliability testing, correlation, and regression to examine relationships between service quality, satisfaction, and productivity. Results indicate that SATUVA’s service quality significantly influences user satisfaction, and satisfaction mediates the effect of service quality on user productivity. Findings highlight the need to improve interface design, data accuracy, user training, and support responsiveness to enhance the system’s effectiveness. Recommendations are offered for continuous development to support the university’s academic and administrative performance.
Analisis Kepuasan Orangtua Dalam Sistem Pendidikan Ponpes Dengan Pendekatan Servqual dan Structural Equation Modelling (SEM) Manao, Ibnu Afandi; Khairul, Khairul; Helmandi, Asrul; Pohan, Muhammad Zainal Arifin; Sumiran, Sumiran
Journal of Computer Science and Information System(JCoInS) Vol 7, No 1: JCoInS | 2026
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jcoins.v7i1.9078

Abstract

This study aims to analyze parents' satisfaction with the educational system of Islamic boarding schools using the Service Quality (SERVQUAL) and Structural Equation Modelling (SEM) approaches. The increasing number of Islamic boarding schools and the growing public demand for quality educational services require educational institutions to provide optimal services. This research employed a quantitative method by collecting data through questionnaires distributed to parents of students at Tahfidz Darul Qur’an Islamic Boarding School. The service quality dimensions analyzed include tangibles, reliability, responsiveness, assurance, and empathy. The data were analyzed using SEM to examine the relationship between service quality dimensions and parents’ satisfaction. The results indicate that service quality has a positive influence on parents’ satisfaction. Several SERVQUAL dimensions significantly contribute to increasing satisfaction, particularly assurance and empathy. These findings suggest that improving educational service quality, including facilities, communication, and educator competence, plays an important role in enhancing parents’ satisfaction. This study is expected to provide insights for Islamic boarding school management in developing strategies to improve educational service quality sustainably.
Co-Authors Helmandi, Asrul Khairul Khairul, Khairul Pohan, Muhammad Zainal Arifin Sarif, Muhammad Irfan Sumiran, Sumiran