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Syahhari, Imam
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Computer Science & IT

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Pendekatan Design Thinking untuk Meningkatkan Pengalaman Pelanggan pada Usulan Sistem Bisnis Kuliner Warmindo berbasis Digital Setyawan, Ivan Dwi; Islamy, Daviq Nazril; Syahhari, Imam; Intani, Rofiqi Ayu; Tridalestari, Ferra Arik
INTEGER: Journal of Information Technology Vol 10, No 2 (2025): September
Publisher : Fakultas Teknologi Informasi Institut Teknologi Adhi Tama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31284/j.integer.0.v10i2.7888

Abstract

In the digital era, information systems play a crucial role in enhancing operational efficiency and customer satisfaction across various sectors, including the culinary industry. This research aims to develop digital solutions for Warmindo (Warung Makan Indomie), a popular culinary business model in Indonesia. Using a Design Thinking approach, this study identifies the main issues in Warmindo services, such as long queues, order entry errors, and limited payment methods. The proposed solution is a web-based or mobile app ordering system that integrates a digital menu, an automatic queue system, and electronic payment methods. The implementation of this information system is expected to improve Warmindo's operational efficiency and provide a better customer experience. The trial results show that this solution successfully reduces wait times, improves order accuracy, and enhances customer satisfaction. This study underscores the importance of digitalization in the culinary business as a strategy to adapt to the increasingly dynamic market demands.
Co-Authors Ferra Arik Tridalestari Intani, Rofiqi Ayu Islamy, Daviq Nazril Setyawan, Ivan Dwi