Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
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All Journal International Journal of Social and Management Studies (IJOSMAS)
Sa'ajiz, Muhammad
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

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Analysis of ISO 9001: 2015 Quality Management System Implementation on Customer Satisfaction with Service Quality: A Short Narrative Hafiza; Sa'ajiz, Muhammad
International Journal of Social and Management Studies Vol. 4 No. 5 (2023): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v4i5.351

Abstract

The purpose of writing this article is a narrative literature review of 3 (three) articles that discuss the Analysis of ISO 9001: 2015 Quality Management System Implementation on Customer Satisfaction with Service Quality, aiming to identify and summarize previously published articles without any criticism for the articles reviewed. The results of the review indicate that there is a significant relationship between customer satisfaction with service quality and the use of quality management systems, as well as a significant relationship between service quality and the use of quality management systems. Implementation of the Quality Management System has a weak effect on Participant Satisfaction. The main objective of ISO 9001 implementation is to increase customer satisfaction both external and internal, including students as the main users of organizational services as external customers.
Effect of Training, Performance, and Work Motivation on Teacher Performance: A Narrative Review Sa'ajiz, Muhammad; Hafiza
International Journal of Social and Management Studies Vol. 4 No. 5 (2023): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v4i5.355

Abstract

Teacher performance is the work achieved by a teacher in carrying out their duties in accordance with the responsibilities given to them. However, based on facts on the ground, teacher performance is still not optimal. Work motivation is one of the factors that influence performance. Work motivation is also a requirement that is used by someone to do a job. In improving teacher performance, of course, it cannot be separated from encouragement from oneself or from outside, one of which is the principal as encouragement from outside. And work discipline is one factor that is no less important than work motivation. So that discipline is very important for the growth of an institution and organization to encourage its members to fulfill the demands of various predetermined provisions.
Co-Authors Hafiza