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All Journal International Journal of Health and Pharmaceutical (IJHP)
Napiah Nasution , Ali
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Nursing Public Health

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Analysis Of Use Of Telemedicine Services During Pandemic In Rsia Stella Maris Medan Munazar Rahmat, Said; Girsang, Ermi; Sari Mutia, Maya; Napiah Nasution , Ali
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 3 (2022): August 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (237.883 KB) | DOI: 10.51601/ijhp.v2i3.54

Abstract

Covid-19 is an infectious disease that will become a global pandemic in 2020. To reduce the transmission rate, WHO has issued various recommendations for the community, such as the use of masks, regular hand washing, coughing and sneezing etiquette, keeping a distance between people, avoiding crowded places, and others. The existence of public restrictions creates new problems for patients because of difficulties in seeking treatment. Telemedicine is a form of telehealth, which is a health service that is carried out remotely. This technology makes it easier for patients to interact with doctors without having to meet face to face. The purpose of this study was to determine the level of satisfaction of users of telemedicine services at RSIA Stella Maris Medan. The type of research used is non-experimental quantitative with a quantitative analytical study design. The population and samples used were 186 users of telemedicine services at RSIA Stella Maris. The results showed that users considered the features of the availability of options to be able to choose the treating doctor, the confidentiality of medical records, the stability of the internet network, the friendly and ready to help the attitude of the nurses, and the long waiting time for the drug delivery process as the most important features of each service dimension. To improve the quality of RSIA Stella Maris telemedicine services, many features are a priority to be improved, as well as features are maintained.
Evaluation Of Development Of Medical Check-Up Services At Putri Hijau Hospital Grandis G. D., Lexandria; Girsang, Ermi; Sari Mutia, Maya; Napiah Nasution , Ali
International Journal of Health and Pharmaceutical (IJHP) Vol. 2 No. 2 (2022): May 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (205.069 KB) | DOI: 10.51601/ijhp.v2i2.56

Abstract

The medical check-up service process has several challenges such as the quality of medical personnel, the complexity of the work, long waiting times, uncomfortable patient waiting areas, the quality of medical equipment, and decreased visits. Seeing the medical check-up business opportunity, hospitals must continue to evaluate the MCU service business process so that the use of resources for these services becomes more efficient. The purpose of this study is to evaluate the development of medical check-up services. This study uses a quantitative analytical survey technique with a cross-sectional approach. The research was conducted at Putri Hijau Hospital Level II Medan. The population and research sample are 7 key persons. Sampling by purposive sampling. Data analysis was carried out using the Internal Factor Analysis Strategic (IFAS) matrix, External Factor Analysis Strategic (EFAS) matrix, and SWOT analysis. The results showed that internal factors that have the potential as strengths in the development of medical check-up services at the Putri Hijau Hospital Level II Medan are the quality of administrative staff, quality of functional staff, number of collaborating companies, ease of payment, ability to build good relations, waiting room for medical services. check-up, medical and non-medical equipment in the medical check-up room. Internal factors of weakness are marketing installation, marketing organization, marketing funds, marketing managerial ability, and condition of the size of the examination room. Opportunity external factors are the labor law, the acceptance of military recruits, and the many companies that cooperate. External threats are the quality of medical check-ups at competing hospitals and the Covid-19 pandemic.
Co-Authors Girsang, Ermi Grandis G. D., Lexandria Munazar Rahmat, Said Sari Mutia, Maya