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All Journal AKADEMIK: Jurnal Mahasiswa Humanis
Budianto, Irawan R. D
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Pengaruh Kualitas Kerja Pegawai dan Disiplin Kerja terhadap Prestasi Kerja Pegawai pada PT PLN (Persero) Unit Pelaksana Pelayanan Pelanggan (UP3) Ciracas Nurmaulida, Afiefah; Sahim, Aswin Naldi; Budianto, Irawan R. D
AKADEMIK: Jurnal Mahasiswa Humanis Vol. 6 No. 1 (2026): AKADEMIK: Jurnal Mahasiswa Humanis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmh.v6i1.1862

Abstract

Organizational effectiveness is heavily influenced by employee performance, especially in state-owned businesses that focus on providing services. However, achieving optimal performance may be hampered by employee variances in job quality and discipline. The purpose of this study is to examine the partial and simultaneous effects of work quality and work discipline on employee performance at PT PLN (Persero) Customer Service Implementation Unit (UP3) Ciracas. This study used a survey method and a quantitative associative methodology. A census was employed as the sample method, and the population comprised all 54 UP3 Ciracas personnel. With the use of SPSS version 26, data were gathered using structured questionnaires and subjected to multiple linear regression analysis. The findings show that employee performance is positively and significantly impacted by job quality, indicating a considerable contribution to performance enhancement. Employee performance is positively and significantly impacted by work discipline as well. Employee performance is strongly impacted by both work quality and work discipline at the same time, suggesting that both factors are strategically important for improving work outcomes. These results imply that maintaining employee discipline and enhancing work quality are crucial managerial initiatives to raise employee performance inside the company.
Analisis Pengaruh Kualitas Pelayanan, Harapan Pelanggan dan Kepercayaan terhadap Kepuasan Pelanggan PT. PLN (Persero) Damayanti, Eva Puspita; Sahim, Aswin Naldi; Budianto, Irawan R. D
AKADEMIK: Jurnal Mahasiswa Humanis Vol. 6 No. 1 (2026): AKADEMIK: Jurnal Mahasiswa Humanis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmh.v6i1.1863

Abstract

This study examines PT. PLN (Persero) customer satisfaction concerns that are still impacted by inconsistent service quality, unfulfilled consumer expectations, and varying degrees of trust. The purpose of the study is to examine how customer happiness is impacted by service quality, customer expectations, and trust, both separately and collectively. Descriptive and associative design were used in a quantitative approach. 10,378 PT. PLN (Persero) clients made up the population, and the Slovin algorithm was used to select a sample of 100 responses. Structured questionnaires and observations were used to gather the data, which were then subjected to multiple linear regression analysis using SPSS version 24 with the use of traditional assumption testing. The findings show that customer happiness is significantly impacted by service quality, customer expectations, and trust. Simultaneously, these three variables contribute meaningfully to explaining variations in customer satisfaction, although other factors beyond the research model also play a role. The findings highlight the importance of improving service consistency, aligning services with customer expectations, and strengthening customer trust to enhance overall satisfaction. This study provides empirical evidence that can support managerial decision-making in improving service performance at PT. PLN (Persero).
Analisis Pengaruh Lingkungan Kerja dan Promosi Jabatan terhadap Prestasi Kerja Pegawai pada PT. PLN (Persero) Kantor Pusat Divisi Umum Dan Aset Properti Laksono, Adi Dwi; Sahim, Aswin Naldi; Budianto, Irawan R. D
AKADEMIK: Jurnal Mahasiswa Humanis Vol. 6 No. 1 (2026): AKADEMIK: Jurnal Mahasiswa Humanis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmh.v6i1.1864

Abstract

The work environment and possibilities for professional growth have an impact on employee performance, which is a crucial component of organizational effectiveness. In reality, a number of workers at the General Affairs and Property Assets Division of PT PLN (Persero) Head Office believe that the promotion process and work environment have not adequately encouraged peak performance. The purpose of this study is to examine the partial and concurrent impacts of job promotion and the workplace on employee performance. The study used associative and descriptive methodologies in a quantitative manner. A census sample technique was used, and all 65 employees made up the population. Multiple linear regression and correlation analysis, both supported by SPSS software, were used to analyze the data. The results show that the work environment has a positive and strong effect on employee performance with a correlation coefficient of 0.652, while job promotion also has a positive and strong effect with a correlation coefficient of 0.655. Simultaneously, both variables significantly influence employee performance, as indicated by an R value of 0.751 and an R square of 0.564. These findings indicate that improvements in the work environment and transparent promotion practices play an important role in enhancing employee performance.
Analisis Pengaruh Motivasi Kerja dan Pengalaman Kerja terhadap Kinerja Pegawai pada PT. PLN (Persero) Unit Pelaksana Pelayanan Pelanggan (UP3) Ciracas Adinanda, Muhammad Halim Zulmy; Sahim, Aswin Naldi; Budianto, Irawan R. D
AKADEMIK: Jurnal Mahasiswa Humanis Vol. 6 No. 1 (2026): AKADEMIK: Jurnal Mahasiswa Humanis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmh.v6i1.1865

Abstract

Employee performance is a critical factor in achieving organizational effectiveness, particularly in public service institutions. In practice, variations in employee performance are often associated with differences in work motivation and work experience. This study aims to examine both the partial and simultaneous effects of work motivation and work experience on employee performance at PT Perusahaan Listrik Negara (Persero) Customer Service Implementation Unit (UP3) Ciracas. The research employed a quantitative approach with descriptive and associative methods. A saturated sampling technique was applied, involving all 55 employees as respondents. Data were collected through structured questionnaires and analyzed using multiple linear regression with SPSS software. The results show that work motivation has a positive and significant effect on employee performance, indicating that higher motivation contributes to better work outcomes. Work experience also demonstrates a positive and significant influence on employee performance, reflecting the importance of accumulated skills and knowledge in improving job effectiveness. Simultaneously, work motivation and work experience significantly affect employee performance, with a strong coefficient of determination, indicating that both variables jointly explain a substantial proportion of performance variation. These findings highlight the importance of strengthening motivational programs and optimizing employee experience to enhance organizational performance.
Pengaruh Stres Kerja dan Motivasi Kerja terhadap Kinerja Pegawai pada PT. PLN Unit Pelaksana Pelayanan Pelanggan (UP3) Bandengan Areta, Panji; Sahim, Aswin Naldi; Budianto, Irawan R. D
AKADEMIK: Jurnal Mahasiswa Humanis Vol. 6 No. 1 (2026): AKADEMIK: Jurnal Mahasiswa Humanis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmh.v6i1.1881

Abstract

This study addresses the issue of employee performance which is influenced by work stress and work motivation at PT. PLN Customer Service Implementation Unit (UP3) Bandengan. The purpose of this research is to examine the partial and simultaneous effects of work stress and work motivation on employee performance, as well as to identify the most dominant influencing variable. This research employs a quantitative approach with an associative descriptive design. The population consisted of 66 employees, and all were used as respondents through a saturated sampling technique. Data were analyzed using statistical methods with SPSS software. The results indicate that work stress has a positive relationship with employee performance; however, statistically it does not have a significant effect. Meanwhile, work motivation has a positive and significant effect on employee performance. Simultaneously, work stress and work motivation significantly influence employee performance, with work motivation identified as the most dominant variable. These findings highlight the importance of strengthening employee motivation to achieve optimal performance while managing work stress effectively.
Co-Authors Adinanda, Muhammad Halim Zulmy Areta, Panji Damayanti, Eva Puspita Laksono, Adi Dwi Nurmaulida, Afiefah Sahim, Aswin Naldi