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All Journal ASRO JOURNAL - STTAL Jurnal Cahaya Mandalika Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Jurnal Ekonomi AKADEMIK: Jurnal Mahasiswa Humanis Amkop Management Accounting Review (AMAR) International Journal of Economics Studies
Sahim, Aswin Naldi
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences

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THE INFLUENCE OF WORK COMMUNICATION AND ORGANIZATIONAL CULTURE ON THE EFFECTIVENESS OF NON-MILITARY PERSONEL IN THE SERVICE NAVY EDUCATION Yuliantono, Rejeki Tri; Sahim, Aswin Naldi; Nurmansyah, Nurmansyah
JOURNAL ASRO Vol. 14 No. 03 (2023): International Journal of ASRO
Publisher : Indonesian Naval Technology College - Sekolah Tinggi Teknologi Angkatan Laut - STTAL

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Abstract

Non-military personnel are a complement (complementary) of Indonesian Armed Forces soldiers. Therefore, NonMilitary Personnel and Indonesian Armed Forces soldiers are an integrated unit and are responsible for carrying out the main tasks of the Indonesian Armed Forces. This integration must be reflected in all levels of the organization and the roles of each. The use of Non-Military Personnel within the Indonesian Armed Forces environment is carried out based on the consideration that there are needs and demands for specific tasks that are more effective and efficient when held by Indonesian Armed Forces Non-Military Personnel, so as to ensure the continuity of the Indonesian Armed Forces's main tasks. The research objectives to be achieved are to describe and analyze the Effectiveness of the Education and Training Program (Training) in the Regulation of the Indonesian Armed Forces Commander Number 161/XII/2011 concerning the Development of Non-Military Personnel in the Account Office of the Regional Financial Officers Koarmada II as well as describe and analyze factors support and inhibitors. The type of research used is qualitative research. The results of the study show the Effectiveness of the Non-Military Personnel Education and Training Program (Training) for Non-Military Personnel in the Regulation of the Indonesian Armed Forces Commander Number 161/XII/2011 to Foster NonMilitary Personnel Indonesian Armed Forces Navy Personnel (Case Study of Non-Military Personnel in the Financial Management Accounts of the Regional Military Command II) Based on the 5 variables that the author conveys can be it was concluded that the education and training programs were quite effective in improving the performance of Non-Military Personnel both in terms of knowledge, skills and attitudes and behavior of NonMilitary Personnel. The effectiveness of the education and training program (Diklat) on the implementation of education and training to improve the performance of Non-Military Personnel, it can be concluded that with the implementation of education and training many Non-Military Personnel have experienced changes, both changes in behavior and changes in work attitudes. Keywords: Effectiveness, Education, Training Program, Non-Military Personnel, Financial Management Accounts
Analysis of The Lag in Work Performance of Private Higher Education Lecturer Compared to State Higher Education Lecturer in Indonesia Wahyuningsih, Sri; Shamsudin, Abdul Shukor; Sahim, Aswin Naldi
International Journal of Economics Studies Vol. 1 No. 2 (2024): International Journal of Economics Studies
Publisher : Raudhah Publisher

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Abstract

The State and the private universities in Indonesia are categorized as one of the national instruments to improve the quality of life in the community, nation and state. Meanwhile, the work performance of private university lecturers is quite lagging compared to lecturers in state universities. Although improving the quality of higher education cannot be separated from the improvement of the quality of its main resources, namely lecturers, with the main task of Tri Dharma; teaching, research and service to the community.This study examines the influence of organizational culture factors, individual characteristicistics, and lecturer competence on the achievement motivation and work performance of lecturers at private higher educations in Indonesia, in which achievement motivation and individual characteristic as mediator variables for the relationship between organizational culture and work performance. A total of 100 questionnaires were distributed to the research locations, and all of them were returned completely filled in, and could be processed using PLS Smart4 Structural Equation Modeling statistics. The results of the study show that organizational culture factors, individual characteristic and achievement motivation have direct, positive and significant influence on the work performance of lecturers at private higher educations in Indonesia. In particular, organizational culture also has direct and significant influence on competence, individual characteristic and achievement motivation. However, achievement motivation is partial mediator for the relationship between organizational culture and lecturer work performance. Meanwhile, individual characteristic are partial mediators of the relationship between organizational culture and work performance. Meanwhile, lecturer competency is partial mediator for the relationship between organizational culture and lecturer achievement motivation. With this, it can be understood why there is lag in the achievements of lecturers at private higher educations compared to lecturers at state higher educations in Indonesia. It is hoped that this research can contribute to government policy and academic literature to improve the work performance of lecturers at private higher educations in Indonesia.
The Influence of Work Culture and Discipline on the Performance of State Civil Apparatus at the Pasar Minggu District Office, South Jakarta Administrative City Suhaeli, Eli; Madiistriyatno, Harries; Sahim, Aswin Naldi
Jurnal Ekonomi Vol. 13 No. 03 (2024): Jurnal Ekonomi, Edition July -September 2024
Publisher : SEAN Institute

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Abstract

The aim of the research in writing this thesis is to determine and analyze the influence of work culture on the performance of the State Civil Apparatus, to determine and analyze the influence of discipline on the Performance of the State Civil Apparatus and to determine and analyze the influence of work culture and discipline together on the Performance of the State Civil Apparatus. . This research is analytical observational research, namely the researcher makes direct observations of respondents by distributing questionnaires for analysis using quantitative research methods. Regarding research, the author used a saturated sampling technique. In this research, the author narrowed the population to 50 employees at the Pasar Minggu District Office, South Jakarta. There is an influence of Work Culture (X1) on Employee Performance (Y), because the t value for variable X1 (Work Culture) is 7.913, while the t table value for N = 70 is 1.994. So 7.913 > 1.994, it can be concluded that partially the Work Culture variable (X1) has an effect on Employee Performance (Y). There is an influence of Discipline (X2) on Employee Performance (Y), because the t value for variable X2 (Discipline) is 10.755, while the t table value for N = 70 is 1.994. So 10.755 > 1.994. It can be concluded that partially the Discipline variable (X2) has an effect on Employee Performance (Y). There is an influence of Work Culture (X1) and Discipline (X2) together on Employee Performance (Y), it is proven that the Fcount value is 302.318, while the Ftable ( 0.05) for n = 70 is 2.74. So Fcount > from Ftable ( 0.05) or 302.318 > 2.74 with a significant level of 0.000 because 0.000 < 0.05, then it can be said that Work Culture (X1) and Discipline (X2) together or simultaneously have a positive effect on Performance of employees at the Pasar Minggu District Office, South Jakarta (Y) with an R Square value of 0.900. This shows that 90% of Work Culture (X1) and Discipline (X2) together influence the performance of employees at the Pasar Minggu District Office, South Jakarta (Y), while the remaining 10% is influenced by other factors not examined in this research.
Pengaruh Kompetensi dan Budaya Kerja Melalui Komitmen Organisasi Sebagai Variabel Mediasi Terhadap Kinerja Pegawai Pada Pusat Data dan Infromasi Kementerian Pertahanan Susilowati, Susilowati; Sahim, Aswin Naldi; Pratikno, Yuni; Nurakhim, Bambang
Jurnal Cahaya Mandalika ISSN 2721-4796 (online) Vol. 3 No. 1 (2022)
Publisher : Institut Penelitian Dan Pengambangan Mandalika Indonesia (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/jcm.v3i1.3299

Abstract

Peran Pusdatin Kemhan sebagai Walidata Kementerian Pertahanan memerlukan sumber daya manusia dengan kompetensi tinggi untuk penyelenggaraan layanan data terbuka, yang didukung oleh budaya kerja dan komitmen organisasi. Penelitian ini bertujuan untuk: 1) Mengetahui pengaruh kompetensi terhadap kinerja pegawai pada Pusat Data dan Informasi Kementerian Pertahanan. 2) Mengetahui pengaruh budaya kerja terhadap kinerja pegawai. 3) Mengetahui pengaruh komitmen organisasi terhadap kinerja pegawai. 4) Membuktikan bahwa komitmen organisasi menjadi variabel mediasi antara kompetensi dan kinerja pegawai. 5) Membuktikan bahwa komitmen organisasi menjadi variabel mediasi antara budaya kerja dan kinerja pegawai. Penelitian menggunakan pendekatan kuantitatif dengan metode analisis deskriptif dan inferensial melalui survei pada 140 orang. Teknik sampling menggunakan stratified random sampling, menghasilkan 104 responden berdasarkan rumus Slovin. Data dikumpulkan melalui kuesioner dengan skala Likert 1-5 dan dianalisis menggunakan SEM (Structural Equation Model) dengan software SmartPLS V3. Hasil penelitian menunjukkan bahwa kompetensi, budaya kerja, dan komitmen organisasi berpengaruh positif dan signifikan terhadap kinerja pegawai Pusat Data dan Informasi Kementerian Pertahanan. Hubungan tidak langsung menunjukkan bahwa kompetensi berpengaruh positif dan signifikan terhadap kinerja pegawai melalui komitmen organisasi sebagai variabel mediasi (Partial Mediation). Namun, hubungan antara budaya kerja dan kinerja pegawai melalui komitmen organisasi sebagai variabel mediasi tidak signifikan, artinya komitmen organisasi bukan sebagai mediasi (Unmediated). Penelitian ini menegaskan pentingnya kompetensi, budaya kerja, dan komitmen organisasi dalam meningkatkan kinerja pegawai, dengan komitmen organisasi memainkan peran mediasi antara kompetensi,budaya kerja terhadap kinerja pegawai.
Pengaruh Kepuasan Kerja dan Kompetensi Guru yang Dimediasi oleh Motivasi Kerja Terhadap Kinerja Guru SMP Yayasan Memajukan Ilmu dan Kebudayaan (YMIK) Joglo Kembangan Jakarta Barat Novilasari, Tri Astuti; Sahim, Aswin Naldi; Pratikno , Yuni; Nurakhim, Bambang
Jurnal Cahaya Mandalika ISSN 2721-4796 (online) Vol. 3 No. 1 (2022)
Publisher : Institut Penelitian Dan Pengambangan Mandalika Indonesia (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/jcm.v3i1.3302

Abstract

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Pengaruh Demosi, Mutasi dan Promosi Jabatan terhadap Kinerja dan Motivasi Sebagai Mediasi Karyawan Satuan Pengamanan di Bank Indonesia Kantor Pusat Mualim, Wisnu; Sahim, Aswin Naldi; Pratikno, Yuni; Nurakhim, Bambang
Jurnal Cahaya Mandalika ISSN 2721-4796 (online) Vol. 3 No. 1 (2022)
Publisher : Institut Penelitian Dan Pengambangan Mandalika Indonesia (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/jcm.v3i1.3352

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh demosi, mutasi, dan promosi terhadap kinerja karyawan dengan motivasi sebagai variabel mediasi pada karyawan satuan pengamanan di Bank Indonesia Kantor Pusat. Penelitian ini menggunakan metode kuantitatif dengan pengumpulan data melalui survei yang melibatkan 109 responden serta menunjukkan terdapat 5 (lima) variable dengan 7 (tujuh) hipotesis yang pengujiannya menggunakan Smart PLS versi 4.0. Hasil analisis menunjukkan bahwa demosi memiliki pengaruh positif signifikan terhadap kinerja, promosi jabatan berpengaruh positif signifikan terhadap kinerja, mutasi jabatan tidak menunjukkan pengaruh signifikan terhadap kinerja, motivasi secara langsung juga tidak menunjukkan pengaruh signifikan terhadap kinerja, motivasi tidak terbukti sebagai mediasi hubungan antara demosi, mutasi dan promosi terhadap kinerja karyawan dengan hasil tidak dapat mempengaruhi/tidak signifikan. Temuan ini mengindikasikan bahwa strategi pengelolaan sumber daya manusia yang berfokus pada demosi dan promosi dapat meningkatkan kinerja karyawan, sedangkan mutasi serta motivasi sebaiknya diminimalisir karena dapat menurunkan kinerja karyawan. Penelitian ini memberikan kontribusi terhadap pemahaman mengenai dinamika pengelolaan sumber daya manusia di satuan pengamanan, khususnya PT TDP sebagai perusahaan penyedia jasa pengamanan yang memperkerjakan karyawannya di Bank Indonesia Kantor Pusat.
The Influence of Communication and Employment Status on Employee Work Effectiveness Juliharta, I Dewa Gede Agung Kurnia; Zaharuddin, Zaharuddin; Sahim, Aswin Naldi; Supriyadi, Supriyadi
Amkop Management Accounting Review (AMAR) Vol. 5 No. 2 (2025): July - December
Publisher : Sekolah Tinggi Ilmu Ekonomi Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/amar.v5i2.3330

Abstract

The progress of an organization can be seen from changes towards the good, especially in achieving the goals that have been set, both private organizations and government agencies, will not be separated from the support of human resources owned by the organization. This study aims to reveal: 1) Is there an influence of communication on employee work effectiveness; 2) Is there an influence of employee status on employee work effectiveness.; 3) Is there an influence of communication and employee status together on employee work effectiveness. The method used in this study is quantitative with a survey approach. The population of this study were employees at the Directorate of Research and Community Service (DPPM) of the Ministry of Higher Education, Science, and Technology. The sampling technique used in this study was random sampling. Research data were obtained through the Communication, Employee Status and Work Effectiveness instruments. The results of the study 1) Communication has a significant effect on employee work effectiveness at DPPM of the Ministry of Higher Education, Science, and Technology.; 2) Employee Status has an effect but is not significant on Employee Work Effectiveness at DPPM of the Ministry of Higher Education, Science, and Technology.; 3) Communication partially has a significant influence, while Employment Status does not have a significant influence.
The Influence of Service Quality and Employee Performance on Customer Satisfaction at the Contact Centre Unit of PT. Astra Honda Motor Jakarta Susriyati, Istiyani; Sahim, Aswin Naldi; Rohayati, Yeti
Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Vol. 11 No. 3 (2025): Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35384/jemp.v11i3.838

Abstract

In today’s competitive business landscape, service quality and employee performance are critical determinants of customer satisfaction, especially within contact centre environments. This study investigates the simultaneous impact of service quality and employee performance on customer satisfaction at PT Astra Honda Motor’s (AHM) Contact Centre. Using a quantitative approach with descriptive and verificative methods, data were collected from 100 customers who interacted with the Contact Centre between October 2024 and January 2025. The research employed a structured questionnaire with a 5-point Likert scale and analyzed data using SPSS version 25. Results from the t-test show that both service quality and employee performance have a significant and positive partial effect on customer satisfaction. Furthermore, the F-test confirms their simultaneous influence, with a coefficient of determination (R²) of 0.214, indicating that 21.4% of the variance in customer satisfaction can be explained by the two variables. These findings are supported by previous studies and emphasize the importance of responsiveness, reliability, competence, and communication in enhancing customer experience. The study concludes that improving service delivery and empowering employees are essential strategies for increasing customer satisfaction and fostering loyalty in competitive service-driven industries like
Pengaruh Kualitas Kerja Pegawai dan Disiplin Kerja terhadap Prestasi Kerja Pegawai pada PT PLN (Persero) Unit Pelaksana Pelayanan Pelanggan (UP3) Ciracas Nurmaulida, Afiefah; Sahim, Aswin Naldi; Budianto, Irawan R. D
AKADEMIK: Jurnal Mahasiswa Humanis Vol. 6 No. 1 (2026): AKADEMIK: Jurnal Mahasiswa Humanis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmh.v6i1.1862

Abstract

Organizational effectiveness is heavily influenced by employee performance, especially in state-owned businesses that focus on providing services. However, achieving optimal performance may be hampered by employee variances in job quality and discipline. The purpose of this study is to examine the partial and simultaneous effects of work quality and work discipline on employee performance at PT PLN (Persero) Customer Service Implementation Unit (UP3) Ciracas. This study used a survey method and a quantitative associative methodology. A census was employed as the sample method, and the population comprised all 54 UP3 Ciracas personnel. With the use of SPSS version 26, data were gathered using structured questionnaires and subjected to multiple linear regression analysis. The findings show that employee performance is positively and significantly impacted by job quality, indicating a considerable contribution to performance enhancement. Employee performance is positively and significantly impacted by work discipline as well. Employee performance is strongly impacted by both work quality and work discipline at the same time, suggesting that both factors are strategically important for improving work outcomes. These results imply that maintaining employee discipline and enhancing work quality are crucial managerial initiatives to raise employee performance inside the company.
Analisis Pengaruh Kualitas Pelayanan, Harapan Pelanggan dan Kepercayaan terhadap Kepuasan Pelanggan PT. PLN (Persero) Damayanti, Eva Puspita; Sahim, Aswin Naldi; Budianto, Irawan R. D
AKADEMIK: Jurnal Mahasiswa Humanis Vol. 6 No. 1 (2026): AKADEMIK: Jurnal Mahasiswa Humanis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmh.v6i1.1863

Abstract

This study examines PT. PLN (Persero) customer satisfaction concerns that are still impacted by inconsistent service quality, unfulfilled consumer expectations, and varying degrees of trust. The purpose of the study is to examine how customer happiness is impacted by service quality, customer expectations, and trust, both separately and collectively. Descriptive and associative design were used in a quantitative approach. 10,378 PT. PLN (Persero) clients made up the population, and the Slovin algorithm was used to select a sample of 100 responses. Structured questionnaires and observations were used to gather the data, which were then subjected to multiple linear regression analysis using SPSS version 24 with the use of traditional assumption testing. The findings show that customer happiness is significantly impacted by service quality, customer expectations, and trust. Simultaneously, these three variables contribute meaningfully to explaining variations in customer satisfaction, although other factors beyond the research model also play a role. The findings highlight the importance of improving service consistency, aligning services with customer expectations, and strengthening customer trust to enhance overall satisfaction. This study provides empirical evidence that can support managerial decision-making in improving service performance at PT. PLN (Persero).
Co-Authors Adinanda, Muhammad Halim Zulmy Areta, Panji Budianto, Irawan R. D Damayanti, Eva Puspita Harries Madiistriyatno, Harries Juliharta, I Dewa Gede Agung Kurnia Laksono, Adi Dwi Mualim, Wisnu Novilasari, Tri Astuti Nurakhim, Bambang Nurmansyah Nurmansyah, Nurmansyah Nurmaulida, Afiefah Pratikno , Yuni Pratikno, Yuni Raden Mohamad Herdian Bhakti Rohayati, Yeti Shamsudin, Abdul Shukor Suhaeli, Eli Supriyadi Supriyadi Susilowati Susilowati Susriyati, Istiyani Yuliantono, Rejeki Tri Zaharuddin Zaharuddin, Zaharuddin