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THE INFLUENCE OF TOTAL QUALITY MANAGEMENT AND SUPPLY CHAIN MANAGEMENT ON THE OPERATIONAL PERFORMANCE OF USED CAR SHOWROOMS IN PEKANBARU: THE ROLE OF COMPETITIVE ADVANTAGE AS A MEDIATING VARIABLE Kumala, Evidya; Nugroho, Gilang; Lubis, Rehansa
Jurnal Apresiasi Ekonomi Vol 14, No 1 (2026)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31846/jae.v14i1.1038

Abstract

This study aims to analyze the effect of Total Quality Management (TQM) and Supply Chain Management (SCM) on organizational performance (OP) with competitive advantage as a mediating variable in used car showrooms in Pekanbaru. Using a Partial Least Squares (PLS)-based Structural Equation Modeling (SEM) approach, this study tests five main hypotheses that link these constructs. The results of the hypothesis testing show that competitive advantage plays an important role in improving organizational performance, while TQM and SCM are proven to have a significant influence on competitive advantage. SCM and CA significantly improve organizational performance, while TQM does not show a significant direct influence on organizational performance or competitive advantage. This study provides important insights for used car showrooms in Pekanbaru to utilize TQM and SCM in designing more efficient operational strategies and improving competitive advantage to face increasingly fierce competition. These findings also contribute to the literature on quality management and supply chain in the Indonesian automotive industry, as well as providing practical directions for improving company performance and competitiveness
The Influence Of Coordination Team And Strategy Operational On Team Performance In Pacu Jalur With Change Management As A Mediating Variable Ananda, Ragil; Nugroho, Gilang; Lubis, Rehansa
JURNAL MANAJEMEN UNIVERSITAS BUNG HATTA Vol 21 No 1 (2026): Jurnal Manajeman Universitas Bung Hatta
Publisher : Management Department, Faculty of Economics and Business, Universitas Bung Hatta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37301/jmubh.v21i1.29284

Abstract

This study examines the influence of team coordination and operational strategy on team performance, with change management acting as a mediating variable, using the Alam Cahayo Tuah Nagori team in the Pacu Jalur competition as the research subject. Although previous studies have explored the relationship between coordination, strategy, and team performance, there is a gap in the literature that has not fully addressed how change management mediates this influence in the context of traditional sports undergoing professionalization. Using a quantitative approach and Partial Least Squares–Structural Equation Modeling (PLS-SEM) analysis, the study, involving a total of 80 respondents, finds that both team coordination and change management have a significant impact on team performance, while operational strategy does not show a direct significant effect. However, operational strategy is shown to have a significant indirect effect through change management, highlighting the critical role of change management in enhancing adaptability and team performance. These findings emphasize the importance of integrating team coordination, operational strategy, and change management to achieve optimal team performance, and contribute to the theoretical understanding of operational management in professionalized traditional sports. The study also provides practical implications for sports teams to enhance their effectiveness through adaptive change management in the dynamic context of competition. Â