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Royan, M. Zulfa
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Economics, Econometrics & Finance Education

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Pengaruh Suasana Toko, Lokasi, Dan Online Customer Review Terhadap Minat Berkunjung Kembali Konsumen Barbershop Lifestylehub Di Purwokerto Royan, M. Zulfa; Putri, Puspita Lianti; Yuttama , Faizal Rizky
Jurnal Ekonomi Manajemen dan Bisnis (JEMB) Vol. 4 No. 2 (2025): Juli-Desember
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jemb.v4i2.3574

Abstract

The barbershop industry in Indonesia, particularly in Purwokerto, has become increasingly competitive with the emergence of the lifestyle hub concept, which not only provides haircut services but also offers lifestyle experiences such as coffee shops, comfortable waiting areas, and digital access. This condition requires barbershop owners to understand the factors influencing customer loyalty, especially revisit intention. This study aims to analyze the influence of store atmosphere, location, and online customer reviews on revisit intention of consumers at Barbershop Lifestylehub in Purwokerto, employing the Stimulus–Organism–Response (S-O-R) theory, in which these variables act as stimuli affecting consumer responses. A quantitative method with a survey approach was applied, using purposive sampling of 145 respondents who had visited lifestyle hub barbershops. The research instrument was a Likert-scale questionnaire, and the data were analyzed using validity, reliability, normality, multicollinearity tests, and multiple linear regression analysis. The results show that store atmosphere, location, and online customer reviews, both partially and simultaneously, have a positive and significant effect on revisit intention. These findings highlight that a comfortable store atmosphere, strategic location, and positive image on digital platforms are key factors in fostering consumer loyalty.
Co-Authors Faizal Rizky Yuttama Putri, Puspita Lianti