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All Journal Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika Saturnus: Jurnal Teknologi dan Sistem Informasi
Dandi Fajar Ismail
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Computer Science & IT

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Perancangan Sistem Informasi Pengelolaan dan Monitoring Mobil Berbasis Web Menggunakan Pendekatan OOAD Rio Adi Lukmana; Dandi Fajar Ismail; Gunung Tegar Abadi
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 4 No. 1 (2026): Januari : Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v4i1.1341

Abstract

This study aims to design a web-based information system for vehicle management and monitoring at Bengkel Merdeka Motor, which previously relied on manual recording processes. Manual data management caused several problems, including data loss, inaccurate records, difficulties in monitoring service progress, and delays in report generation. This research applies the Object-Oriented Analysis and Design (OOAD) method supported by Unified Modeling Language (UML) to analyze system requirements and design the proposed system. The research methodology includes requirements analysis, analysis of existing and proposed systems, system design, and user interface design. The proposed system integrates vehicle data management, service offers, work orders (SPK), service progress monitoring, invoice generation, and automatic monthly reporting into a single web-based platform. The results show that the designed system improves data accuracy, operational efficiency, and transparency of service information. In addition, real-time monitoring features support better coordination between administrators and mechanics. The implementation of this system is expected to enhance service quality, reduce administrative errors, and support managerial decision-making at Bengkel Merdeka Motor.
Analisis Perancangan Sistem Helpdesk menggunakan Prototype dan ISO 25010 pada PT Teknologi Informatika Solusindo Dandi Fajar ismail; Miftaqudin Miftaqudin; Chairul Anwar
Saturnus: Jurnal Teknologi dan Sistem Informasi Vol. 4 No. 3 (2026): Juli: Saturnus: Jurnal Teknologi dan Sistem Informasi
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/saturnus.v4i3.1681

Abstract

The rapid development of information technology has encouraged organizations to improve the quality of information technology services in order to support the effectiveness and efficiency of business processes. PT Teknologi Informatika Solusindo, as a company engaged in information technology services, faces several challenges in managing helpdesk services, including manual ticket recording, delays in handling user complaints, difficulties in monitoring problem resolution status, and a lack of transparency in service processes. These issues have the potential to reduce service quality and user satisfaction. This study aims to analyze and design a web-based helpdesk system that can improve report management effectiveness, accelerate problem resolution processes, and provide more accurate and integrated service information. The system development method used is the Prototype model because it facilitates continuous communication and evaluation with users, resulting in a system that better meets organizational requirements. Furthermore, software quality testing is conducted based on the ISO 25010 standard to ensure that the system satisfies quality aspects such as functional suitability, usability, reliability, performance efficiency, security, compatibility, and maintainability. The results of this study indicate that the designed web-based helpdesk system simplifies ticket management, improves service response time, facilitates monitoring activities, and supports decision-making through structured and well-documented information. Therefore, the developed system can serve as an effective solution for improving the quality of information technology services at PT Teknologi Informatika Solusindo.
Co-Authors Chairul Anwar Gunung Tegar Abadi Miftaqudin Miftaqudin Rio Adi Lukmana