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All Journal Switch: Jurnal Sains dan Teknologi Informasi Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika
Adinda Nurul Hikmah Alkautsar
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Computer Science & IT

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Perancangan Sistem Informasi Pengaduan Masyarakat Berbasis Web Menggunakan Metode Kanban pada Instansi Kepolisian Adinda Nurul Hikmah Alkautsar; Anggita Anggita; Hana Alfiana
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 4 No. 1 (2026): Januari : Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v4i1.1346

Abstract

The public complaint system is an important facility for the police institution to improve the quality of public services, particularly in receiving, processing, and following up on various reports and complaints from the public. However, in practice, the complaint process is still largely carried out manually, such as through face-to-face interactions, paper-based forms, or direct communication that is not well documented. This gives rise to problems such as delays in handling, difficulties in tracking the history and status of reports, low work efficiency of officers, and limited transparency of information for reporters. These problems ultimately affect the level of public trust in the police institution. This study aims to design a web-based public complaint information system that supports a more structured, measurable, and transparent complaint management process. This system is designed by implementing the Kanban method as a workflow management tool that allows for prioritization, monitoring the handling process, and tracking the status of complaints in real time. The research methods include a literature review related to information systems and the Kanban method, direct observation of the existing complaint process, interviews with stakeholders, system requirements analysis, modeling using UML (Use Case Diagram, Activity Diagram, Sequence Diagram), and database design using Entity Relationship Diagram (ERD). The results of this research resulted in the design of a web-based public complaints information system that can facilitate complaint data recording, report management and status updates, task assignments to officers, performance monitoring, and complaint status notification to the public.
Perancangan Sistem Pengelolaan Dokumen menggunakan Prototype dan ISO 25010 pada PT Snapdev Digital Indonesia Adinda Nurul Hikmah Alkautsar; Laila Khusnul Afifah; Chairul Anwar
Switch : Jurnal Sains dan Teknologi Informasi Vol. 4 No. 4 (2026): Juli : Switch : Jurnal Sains dan Teknologi Informasi
Publisher : Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/switch.v4i4.935

Abstract

Document management is an essential activity in supporting the effectiveness and efficiency of business processes within an organization. PT Snapdev Digital Indonesia still experiences several challenges in document management, including unstructured document storage, difficulties in document retrieval, document duplication, and the absence of an integrated document version control system. This research aims to design and develop a web-based Document Management System using the Prototype method and evaluate its software quality based on the ISO/IEC 25010 standard. The Prototype method was selected because it enables continuous interaction between developers and users during system development, ensuring that the resulting system meets organizational requirements. Software quality testing was conducted based on eight ISO/IEC 25010 quality characteristics, namely Functional Suitability, Performance Efficiency, Compatibility, Usability, Reliability, Security, Maintainability, and Portability. The evaluation results indicate that the developed system achieved an overall score of 82.50%, which falls into the Very Good category, indicating that the system has met the expected software quality standards. Therefore, the proposed Document Management System is considered feasible to support document management activities and improve operational efficiency at PT Snapdev Digital Indonesia.
Co-Authors Anggita Anggita Chairul Anwar Hana Alfiana Laila Khusnul Afifah