das Neves, Cipriano Bruno
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Optimizing Digital Marketing to Increase Awareness, Purchase Intention, and Consumer Retention: A Conceptual Study on MSMEs in Timor Leste do Ceu Fatima, Arlindo; Soares, Casimiro; das Neves, Cipriano Bruno
JURNAL ILMU MANAJEMEN DAN KEWIRAUSAHAAN (JIMK) Vol 6 No 2 (2025): Desember
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis, Universitas Muslim Nusantara Al-Washliyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32696/jimk.v6i2.6226

Abstract

The development of digital technology has transformed traditional marketing patterns into digital-based strategies that are more interactive, efficient, and broad-reaching. For Micro, Small, and Medium Enterprises (MSMEs) in Timor Leste, the implementation of digital marketing presents a strategic opportunity to increase competitiveness, particularly in building awareness, driving purchase intention, and strengthening consumer retention. This article aims to examine the role of digital marketing optimization in influencing MSME consumer behavior through a review of current literature, relevant theoretical approaches, and primary data collection from MSMEs in Timor Leste. Through in-depth interviews with 15 MSME owners and a survey of 120 MSMEs across Dili, Baucau, and Maliana, this research highlights both the opportunities and challenges in digital marketing adoption. The study reveals the integration of various digital marketing elements, such as social media, content marketing, and e-commerce platforms, which are considered capable of expanding brand exposure, increasing consumer trust, and creating long-term relationships with customers. The primary data findings indicate that while 88% of MSMEs recognize the importance of digital marketing, only 35% actively implement comprehensive digital strategies due to challenges in digital literacy, infrastructure limitations, and resource constraints. Academically, this study contributes to enriching the digital marketing literature in the context of developing countries. Practically, the results of this study are expected to serve as a strategic reference for MSMEs in Timor Leste in optimizing the use of digital technology to expand markets and improve business sustainability.
Digital Transformation of MSMEs in Timor Leste: A Conceptual Study of the Role of Technology Adoption, Government Support, and Digital Training on Competitiveness das Neves, Cipriano Bruno; Soares, Casimiro; Ceu Fatima, Arlindo de; Araujo Tilman, Adolfo de; Gusmão, Leocadia Soares; da Costa, Caetano
JURNAL ILMU MANAJEMEN DAN KEWIRAUSAHAAN (JIMK) Vol 6 No 2 (2025): Desember
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis, Universitas Muslim Nusantara Al-Washliyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32696/jimk.v6i2.6229

Abstract

MSMEs in Timor-Leste play a crucial role in driving national economic growth, yet they still face significant challenges in enhancing their competitiveness in the digital era. This conceptual study aims to outline the role of information technology adoption, government support, and digital training in driving MSME digital transformation. This study employs a literature review approach combined with primary data collection, reviewing various academic sources, policy reports, relevant previous research findings, and conducting field research with local MSMEs. Through descriptive-analytical analysis, the study identifies that technology adoption can accelerate business efficiency and innovation, government support serves as a catalyst through regulations, incentives, and infrastructure, while digital training contributes to increasing human resource capacity. These three factors complement each other and have the potential to strengthen MSME competitiveness both locally and globally. This study emphasizes that digital transformation is not only a requirement but also a crucial strategy for the sustainability of MSMEs in Timor-Leste. Therefore, the results of this study can serve as a basis for policy formulation, business strategies, and further research related to strengthening MSMEs in facing the challenges of digitalization.