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All Journal Economic: Journal Economic and Business
Olanda, Bagas
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The influence of work-life balance, internal communication, and empowerment on employee performance with employee engagement as an intervening variable in star-rated hotels in Pangkalpinang Olanda, Bagas; Suhardi, Suhardi; Napisah, Siti
Economic: Journal Economic and Business Vol. 5 No. 1 (2026): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v5i1.1456

Abstract

The hospitality industry demands high-performance employees amidst operational dynamics and continuous service pressures. This study aims to analyze the influence of work-life balance, internal communication, and empowerment on employee performance, with employee engagement as an intervening variable, in a star-rated hotel in Pangkalpinang. A quantitative approach was used using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method. Data were collected from 120 star-rated hotel employees selected through purposive sampling with a minimum tenure of one year. The results show that internal communication and empowerment have a positive and significant effect on employee engagement, while work-life balance has no significant effect on employee engagement. However, work-life balance has a significant direct effect on employee performance. In addition, employee engagement mediates the effect of internal communication and empowerment on employee performance, but does not mediate the effect of work-life balance. These findings confirm that in the hospitality context, relational and psychological factors of the organization are more effective in improving performance than work-life balance alone.
Co-Authors Siti Napisah Suhardi Suhardi