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All Journal Proceedings of The International Conference on Computer Science, Engineering, Social Sciences, and Multidisciplinary Studies
Arihan, Reva Putri
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Religion Computer Science & IT Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering

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Analysis of Public Service Effectiveness in the Implementation of Mobile JKN Application in Deli Serdang Regency Dalimunthe, Nurhidayah; Adelia, Cyndi; Maulidia, Diva; Arihan, Reva Putri; Febrianti, Dina; Irawan
Proceedings of The International Conference on Computer Science, Engineering, Social Science, and Multi-Disciplinary Studies Vol. 1 (2025)
Publisher : CV Raskha Media Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64803/cessmuds.v1.103

Abstract

The development of information technology is driving the transformation of public services, including digital-based health services. The Social Security Administering Agency (BPJS Kesehatan) launched the Mobile JKN application as a means to facilitate independent access to National Health Insurance (JKN) services. This study aims to analyze the effectiveness of public services through the implementation of the Mobile JKN application in Deli Serdang Regency. This study uses a conceptual approach (conceptual paper) that aims to analyze the effectiveness of public services in the implementation of the Mobile JKN application in Deli Serdang Regency. Research data was obtained through a literature review that includes books, journals, policy reports, and scientific articles related to digital public services. This study integrates the concept of public service effectiveness according to the New Public Service Principles theory and the information system success model according to the DeLone and McLean theory in one conceptual framework. The results of the study indicate that the implementation of the Mobile JKN application has been assessed as effective in digital-based public services to improve efficiency, accountability and transparency of health services to the public.  
Financial Statement Analysis to Assess the Financial Performance of ohe Dki Jakarta Provincial Government Fiscal Years 2021–2024 Fauzia, Melia; Rizki, Mhd. Nanda; Surahman, Nabilah Putri; Arihan, Reva Putri; Khairunnisa; Laia, Tri Putrianis; Nasution, Anggi Pratama
Proceedings of The International Conference on Computer Science, Engineering, Social Science, and Multi-Disciplinary Studies Vol. 1 (2025)
Publisher : CV Raskha Media Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64803/cessmuds.v1.124

Abstract

The purpose of this study is to measure the performance of the DKI Jakarta provincial government's financial reports and to improve the quality of regional financial management performance. The research method used is descriptive quantitative. The data collection technique used is documentation using data from 2021 to 2024. The results of the study show that the regional financial independence ratio is high, with an average of 226%, the regional financial dependency ratio is low at 30%, the fiscal decentralization ratio is very high at 67.48%, the PAD effectiveness ratio is quite effective at 94%, the PAD efficiency ratio is inefficient at 95.08%, the effectiveness of regional taxes is very effective at 102%, the efficiency ratio of regional taxes is inefficient at 42.83%, and the contribution ratio of BUMD is very good at 106%. Based on the results of the DKI Jakarta ratio measurement, its financial report performance is good, as can be seen from the high Regional Financial Independence Ratio, Low Regional Financial Dependence Ratio, and Very High Fiscal Decentralization Ratio. sufficiently effective PAD effectiveness, excellent BUMD contribution level, and very effective local tax effectiveness. However, improvements are needed in the efficiency ratio and local tax efficiency ratio.
Co-Authors Adelia, Cyndi Anggi Pratama Nasution Dalimunthe, Nurhidayah Fauzia, Melia Febrianti, Dina Irawan Khairunnisa Laia, Tri Putrianis Maulidia, Diva Rizki, Mhd. Nanda Surahman, Nabilah Putri