<![CDATA[This study aims to analyze the implementation of SRIKANDI in the administration of inmate release at the Class I Detention Center in Surabaya, with a focus on the registry subsection as the unit that determines the timeliness of an individual’s right to freedom. The analytical framework was developed using the concept of e-government (Fang, 2002), with four elements of good governance selected from the UNDP framework (1997) namely, effectiveness, efficiency, transparency, and accountability and the design reality gap perspective (Heeks, 2002) was used to explain implementation barriers. This study employs a descriptive-analytical qualitative approach using a case study strategy. The research informants were registry officers at the Surabaya Class I State Detention Center. Data were collected through participatory observation during a three-month internship, semi-structured interviews, and document analysis, and were then analyzed using the interactive model by Miles, Huberman, and Saldaña (2014), which includes data condensation, data presentation, and drawing conclusions. The results of the study indicate that SRIKANDI reduces the processing time for release documents from an average of one to two days to one to two hours, provides a more structured mechanism for verifying prison terms, and strengthens accountability through a digital audit trail. However, these benefits have not been fully realized due to server and network disruptions, workloads resulting from overcrowding that are not offset by staff digital competencies, variations in usage across units, and the lack of integration between SRIKANDI and the Correctional Database System (SDP). The success of e-government in the correctional system is ultimately determined by the institution’s ability to bridge the gap between system design and operational reality, not by technological sophistication alone.]]>
