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All Journal JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) JPM17: Jurnal Pengabdian Masyarakat Jurnal Representamen Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Dinamika Governance : Jurnal Ilmu Administrasi Negara Social, Humanities, and Educational Studies (SHEs): Conference Series Jurnal Inovasi Penelitian Jurnal Ilmiah Administrasi ABDI MASSA: Jurnal Pengabdian Nasional PRAJA observer: Jurnal Penelitian Administrasi Publik PREDIKSI : Jurnal Administrasi dan Kebijakan Jurnal Cakrawala Ilmiah Public Sphere Review Aplikasi Administrasi: Media Analisa Masalah Administrasi Jurnal Ilmu Pendidikan dan Sosial Journal of Research and Development on Public Policy Madani: Multidisciplinary Scientific Journal Birokrasi: Jurnal Ilmu Hukum dan Tata Negara Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Triwikrama: Jurnal Ilmu Sosial Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara Mandub: Jurnal Politik, Sosial, Hukum dan Humaniora Neraca Manajemen, Akuntansi, dan Ekonomi MADIKA: Jurnal Politik dan Governance Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara Jurnal Kemitraan Masyarakat Society Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Harmonization Ulil Albab
Indah Murti, Indah
Progam Studi Administrasi Publik, Fakultas Ilmu Sosial Dan Ilmu Politik Universitas 17 Agustus 1945 Surabaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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EFEKTIVITAS PELAYANAN PUBLIK DI DISTRIK SORONG KABUPATEN, KABUPATEN SORONG, PROVINSI PAPUA BARAT Tekege, Natal Merry; Murti, Indah
JPAP: Jurnal Penelitian Administrasi Publik Vol 1 No 01 (2015)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v1i01.399

Abstract

Distrik menjadi salah satu ujung tombak pemberi pelayanan pemerintah. Distrik merupakan perangkat daerah sesuai dengan UU No. 32 Tahun 2004. Distrik berperan penting dalam memberikan pelayanan kepada masyarakat, tanpa tercampur oleh unsur-unsur politik yang berkembang dimasyarakat.Tujuan penelitian ini adalalah untuk mengetahui Pelayanan publik di Kantor Distrik Sorong, Kabupaten Sorong. Penelitian ini merupakan penelitian kulitatif dengan menggunakan jenis penelitian deskriptif. Jenis data yang digunakan adalah data kualitatif dan sumbernya adalah sumber data primer. Pengumpulan data dilakukan menggunakan kuesioner dan wawancara. Analisis data yang digunakan adalah analisis data kualitatif. Hasil penelitian menunjukkan bahwa secara umum dapat dikatakan bahwa pelayanan publik yang ada di Kantor Distrik Sorong Kabupaten sudah cukup baik, dengan nilai mean sebesar 3,772. Berdasarkan analisis menggunakan nilai mean, dapat dibuat dua kategori indikator, yaitu indikator atas dan indikator bawah. Indikator atas adalah indikator dengan nilai mean di atas nilai mean pelayanan publik, sementara indikator bawah adalah indikator dengan nilai mean di bawah nilai mean pelayanan publik. Indikator atas terdiri dari 6 indikator dan indikator bawah terdiri dari 7 indikator. Indikator bawah ini adalah indikator yang perlu untuk mendapatkan perhatian dari pihak Kantor Distrik Sorong Kabupaten agar nilainya bisa terus ditingkatkan. Saran yang dapat diberikan adalah memberikan penjelasan kepada masyarakat yang datang tentang prosedur pelayanan dengan menyiapkan seorang petugas khusus, memperjelas unit kerja yang memberikan pelayanan dengan cara memberikan arahan kepada setiap masyarakat yang datang unit kerja mana yang harus dituju, menerapkan aturan mengenai biaya pelayanan dan tata cara pembayaran sesuai dengan aturan yang berlaku, meningkatkan kepastian waktu penyelesaian, meminimalkan kesalahan dalam pelayanan, meningkatkan keamanan data, dan menambah peralatan.Kata Kunci: Pelayanan publik, distrik, kantor
EFEKTIFITAS PROGRAM NASIONAL PEMBERDAYAAN MASYARAKAT MANDIRI (PNPM MANDIRI) (STUDI KASUS DI DESA SEDENGAN MIJEN, KECAMATAN KRIAN, KABUPATEN SIDOARJO Lestari, Rini Puji; Murti, Indah
JPAP: Jurnal Penelitian Administrasi Publik Vol 1 No 01 (2015)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v1i01.407

Abstract

Program Nasional Pemberdayaan Masyarakat Mandiri (PNPM Mandiri) merupakan program yang fokus dan intensif untuk mengatasi persoalan kemiskinan dan ketertinggalan masyarakat. Berkaitan dengan hal ini perlu untuk dilakukan analisis mengenai efektivitas program PNPM Mandiri. Tujuan penelitian ini adalah; (1).Untuk mengetahui efektivitas Program Nasional Pemberdayaan Masyarakat Mandiri Perkotaan Pada Kecamatan Krian KabupatenSidoarjotahun 2015). Untuk mengetahui faktor-faktor yang mempengaruh iefektfitas Program Nasional Pemberdayaan Masyarakat Mandiri Perkotaan Di Kecamatan Krian. Penelitian ini dilakukan dengan pendekatan penelitian kualitatif .Lokasi penelitian in iyaitu di Kecamatan Krian Kabupaten Sidoarjo Pengumpulan data penelitian dilakukan melalui wawancara dan dokumentasi. Teknik analisis data dilakukan melalui teknik analisis deskriptif kualitatif dengan proses pengumpulan,reduksi, penyajian dan verifikasi data. Hasil dari penelitian yang dilakukan tentang efektivitas. Program Nasional Pemberdayaan Masyarakat Mandiri Perkotaan Dikecamatan Krian Kabupaten Sidoarjo menunjukkan bahwa telah bisa dikatakan efektif. Meskipun masih banyak kekurangan dalam pelaksanaannya.Kata kunci : Efektifitas, PNPM Mandiri 
PERANAN CUSTOMER SERVICE DALAM MENINGKATKAN CITRA PERUSAHAAN DI MATA NASABAH BANK MANDIRI KANTOR CABANG PEMBANTU SEPANJANG SIDOARJO Basofi, Achmad; Tjahjono, Endro; Murti, Indah
representamen Vol 3 No 02 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/representamen.v3i02.1419

Abstract

The rapid growth in banking impact on the more intense competition in the case get customeror maintain a customer. Many similarities in terms of the program and products offered by the bank tothe customer make competition shifted toward corporate image banking. No exception The BankMandiri branch office of Sepanjang Sidoarjo who took the initiative demanding the customer serviceto replace the role of public relation in the increases image of the company but in portion of thedifferent. In this study researchers want to know the role of customer service Bank Mandiri branchoffice of Sepanjang Sidoarjo increases corporate image to customers. This study guide Bank Mandiribranch office of Sepanjang Sidoarjo and in process of data collection using interview, observation,and documentation. After data collected reseachers using the analysis of inductive to analyze and thenpresented in writing. The results prove a variety of the role of customer service increases corporateimage through serve with a vengeance, patience, fast response, friendly, polite, as well as alwaysprovide information updated to all customers. All of this prove that the role of customer serviceincreases image Bank Mandiri branch office of Sepanjang it is important. Recommendations in thisstudy is that the company continue to develop competence customer service to better again, and forfurther research in to include a wider again.Keywords : customer service, bank, image, customer
Implementasi Kaderisasi DPD Partai Demokrasi Indonesia Perjuangan Jawa Timur Ismail, Hasan; Murti, Indah
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 2 (2018): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i2.2304

Abstract

In a democratic political system, the political parties, The political party is the main actor in the democratic system with a win in the legislative and executive power. Political parties play a role to mint quality leader, with a qualified leader then it will affect the elektabilitas political party. In an attempt to mint a quality leader candidates then must be exercised political Caderization. According to George C Edward III in Subarsono (2015; 90) provides the view that policy implementation is influenced by four variables: communications, bureaucratic structure, resources, disposition (attitude). As for the objective of reconstruction the DPD PDI-P East Java Caderization and the factors that influence the implementation of Caderization. Thesis authors in using qualitative descriptive method for describing the nature of something that was on going at the time of the studies. Based on the results of the reconstruction of DPD PDI-P East Java implemented cooperatively and carried out by BADIKLAT-DA and Caderization Committee. The process in the preparazed of the event activities is implemented by carrying out coordination with DPD PDI-P East Java Trustees. The implementation of Caderization DPD PDI-P East Java influenced communication, structures, resources and disposition. In terms of communication is affected, the submission of clear information, consistency of commands as well as the effectiveness of socializing with a formal letter. In terms of structure influencing the formation of the BADIKLAT-DA, and officials of the Caderization, the establishment of a good coordination between the implementation of DPD with them, the technical guide and curriculum implementation of Caderization. In terms of resources, support and spread information implementation of Caderization. In terms of the disposition of affected presbyter of the executive from the executive branch of the DPD PDI-P East Java. The authors give a suggestion for DPD PDI-P East Java recommended still carry out collaboration  in the implemented of caderization, and keep pay attention to factors communication, structures, resources and implementing disposition of carrying out Caderization.Keywords: Implementation, Political Parties and Caderizaton
Implementasi Program Keluarga Harapan (PKH) Terhadap Keluarga Sangat Miskin (KSM) Penerima Bantuan (Studi di Kecamatan Rindi Kabupaten Sumba Timur) Pekuwali, Pelipus; Indartuti, Endang; Murti, Indah
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 2 (2018): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i2.2303

Abstract

This study aims to describe the implementation of Family Hope Program (PKH) in Rindi District, East Sumba Regency. This research uses qualitative descriptive method type. Data collection techniques used in the form of interviews to get a deep data from the sources. And Techniques The collection of data from existing sources is through records, archives, and documents, textbooks, existing both in the institution related to PKH and the libraries that deal with the research problems discussed. Informant research that includes the implementers, target groups and public figures in general. The results of this study show that PKH Implementation in Rindi Sub-district of East Sumba Regency has many obstacles and has not been implemented well, socialization and information distribution about PKH has not been fully known by the figures and society in general except the executing party and the target group, , And there is no clear SOP on PKH in Rindi District.Keywords: Implementation, Family Hope Program (PKH)
IbM Kelompok Usaha Sirup Belimbing Wuluh Cap "Kendi" di Kecamatan Genteng Kota Surabaya Indah Murti; D. Jupriono; Istantyo Yuwono
JPM17: Jurnal Pengabdian Masyarakat Vol 1 No 01 (2014)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpm17.v1i01.353

Abstract

Abstract. Medicine plants have become cultural heritage of traditional medication which are known since the past time and conserved hereditary. Meanwhile all of those plants have not been processed and used optimally; only some processes have been used. Blimbing wuluh process is relatively new developed especially by Tani Candirejo Group at Genteng Subdistrict. Blimbling wuluh syrup marketing is still limited on bazar and exhibitions, or orders from consumers. Likewise the production process is still done very manually, moreover the uninteresting package. The performance of blimbing wuluh beverage along this time is with plastic glass and non-permanently cup, or syrup in bottle without seal. This condition is less desired by consumers. Besides, not all of these small enterprises apply accountancy or entrepreneur noting. Small enterprise access and horizon in making use of market is also still lacking. Based on these problems, the solutions offered and agreed together are supplyings of semiautomatic cup sealer machine, metal and plastic screw bottle cup machine, and semiautomatic seal tool, increasing of medicine plant process production (belimbing wuluh, seasons, and rosella), increasing of capabilities in entrepreneur management and marketing strategy, and training of orderly accountancy and entrepreneur noting. The methods of training and accompaniment are done through Learning By Doing, and Participative Method. Key words: production process, package, marketing strategy, accountancy and entrepreneur noting
PENINGKATAN KUANTITAS DAN KUALITAS PRODUK PERAJIN HANDICRAFT PERCA DAN BORDIR KSM “KESRA” KELURAHAN KEDURUS, KOTA SURABAYA Sri Andayani; Indah Murti; Sajiyo Sajiyo
JPM17: Jurnal Pengabdian Masyarakat Vol 1 No 02 (2015)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpm17.v1i02.541

Abstract

Handicraft industry in Surabaya had grown 7% -10% in the last two years. One Small and Middle Enterprise engaged in handicraft in Surabaya is KSM "Kedurus prosperous" or "Welfare". KSM worked on patchwork combined with a variety of fabrics to make various handicrafts. The problem was the capability of production was still very limited due to the lack of owned equipment. To overcome the problem the implementer partner conducted some activities including: supplying the needed machinery and equipment; training skills to use tools and machines applying learning by doing method;  assisting marketing process by: training techniques and marketing strategy - making media marketing, brochures, banners. The achieved results were: buying 2 units of Wolking-foot machine for 2 Partners,  buying 2 unit mowers for 2 Partners; buying 2 units of measuring and cutting tables for 2 partners; printing brochures as many as 1000 pieces and 2 banners; as well as the training of use equipment and machine and the training of bookkeeping and entrepreneurship, marketing and business management. To conclude, the activity IbM is very helpful for those who did the creative economy of small businesses such as patchwork handicraft in Surabaya to improve the quality and quantity of their products.Key words : Patchwork handicraft,  KSM “ Kedurus Sejahtera”
Penyuluhan Tata Kearsipan Dan Kecepatan Pelayanan Di Desa Pekarungan Dan Desa Pademonegoro Kecamatan Sukodono – Kabupaten Sidoarjo Endro Tjahjono; Awin Mulyati; Indah Murti
JPM17: Jurnal Pengabdian Masyarakat Vol 3 No 2 (2018)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpm17.v3i2.1615

Abstract

Latar belakang: Pengarsipan merupakan kegiatan penting di setiap organisasi untukmemenuhi kebutuhan layanan administrasi dan pengambilan keputusan. Umumnya hambatanutama dalam pengarsipan disebabkan oleh faktor SDM, sistem, dan teknologi. Melaluipenyuluhan kearsipan diharapkan peserta memperoleh pemahaman mendalam tentangpentingnya arsip, penyelenggaraan tata kelola arsip yang efektif dan efisien, serta meningkatnyakecepatan pelayanan. Rumusan masalah: Apakah penyuluhan tata kearsipan berpengaruhterhadap kecepatan pelayanan administrasi? Metode penyuluhan: penggalian data menggunakanteknik survey dan wawancara, kegiatan penyuluhan menggunakan metode FGD - focus groupdiscussion dan demonstrasi, kegiatan evaluasi menggunakan teknik role playing. Hasilpenyuluhan: meningkatnya pemahaman SDM terhadap peran arsip dan fungsi peralatan arsip,serta kemampuan memanfaatkan teknologi untuk mendukung aktivitas pengarsipan danpelayanan publik. Implikasi penyuluhan: meningkatnya kecepatan pelayanan administrasi desa.Kata kunci: penyuluhan, tata kearsipan, pelayanan publik, sukodono.
PENYULUHAN PKK DESA DI DESA TASIK MADU KECAMATAN PALANG KABUPATEN TUBAN PROVINSI JAWA TIMUR Ayun Maduwinarti; Indah Murti
ABDIMAS Vol 1 No 02 (2021): PEMBERDAYAAN MASYARAKAT DESA
Publisher : COMMUNITY OF RESEARCH LABORATORY SURABAYA

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Abstract

Kesejahteraan keluarga merupakan cita-cita dari setiap keluarga di desa Tasikmadu. Pembentukan Tim Penggerak Pemberdayaan dan Kesejahteraan Keluarga (PKK) Desa Tasikmadu merupakan respon atas cita-cita tersebut. Tim Penggerak PKK Desa Tasikmadu adalah lembaga kemasyarakatan sebagai mitra kerja pemerintah dan organisasi kemasyarakatan lainnya. Di Desa Tasikmadu,Tim Penggerak PKK ini ternyata masih belum melaksanakan fungsi baik sebagai fasilitator, perencana, pelaksana, pengendali maupun penggerak bagi warga masyarakat Desa Tasikmadu. Penyuluhan pada Tim Penggerak Pemberdayaan dan Kesejahteraan Keluarga Desa dimaksudkan untuk mendorong fungsi-fungsi fasilitator, perencana, pelaksana, pengendali maupun penggerak pada masing-masing jenjang pemerintahan untuk terlaksananya program PKK. Tim Penggerak PKK Desa Tasikmadu mempunyai tugas membantu Pemerintah Desa dan merupakan mitra dalam pemberdayaan dan peningkatan kesejahteraan keluarga.
KINERJA SATUAN POLISI PAMONG PRAJA PROVINSI JAWA TIMUR DALAM KEGIATAN OPERASI PROTOKOL KESEHATAN PADA MASA PANDEMI COVID-19 Nadhifah Dwi Lestari; Bambang Kusbandrijo; Indah Murti
PRAJA observer: Jurnal Penelitian Administrasi Publik (e- ISSN: 2797-0469) Vol. 1 No. 04 (2021): ADMINISTRASI PUBLIK
Publisher : COMMUNITY OF RESEARCH LABORATORY SURABAYA

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Abstract

Penelitian ini berjudul Kinerja Satpol PP Provinsi Jawa Timur dalam Operasi Protokol Kesehatan di Masa Pandemi Covid-19. Hingga saat ini, penularannya masih terus meningkat. Penelitian ini bertujuan untuk mengetahui kinerja serta faktor pendukung dan penghambat Satpol PP Provinsi Jawa Timur dalam menjalankan operasi protokol kesehatan dengan penerapan pembatasan kegiatan masyarakat (PPKM) berbasis mikro pada masa pandemi Covid-19 di Surabaya. Metode yang digunakan adalah metode deskriptif kualitatif. Teknik pengumpulan data adalah observasi, wawancara dan dokumentasi. Hasil penelitian didasarkan pada lima indikator kinerja yang meliputi produktivitas, kualitas layanan, responsivitas, responsibilitas, dan akuntabilitas. Berdasarkan hasil penelitian dapat disimpulkan bahwa kinerja Satpol PP Provinsi Jawa Timur dalam menjalankan protokol kesehatan dengan penerapan pembatasan kegiatan masyarakat berbasis mikro (PPKM) dapat dikatakan baik, namun kembali pada tingkat kesadaran masyarakat dalam penerapan protokol kesehatan dan yang dinilai kurang dalam menjalankan tugasnya yaitu jumlah sumber daya manusia (SDM).
Co-Authors Achluddin Ibnu Rochim Achluddin Ibnu Rochim Achluddin Ibnu Rochim, Achluddin Ibnu Achludin Ibnu Rochim Achmad Muzayyin Adi Soesiantoro Ajeng Dinda Wulansari Alvianty Diana Putri Andre Saputra, Septian Anggraeny Puspaningtyas Anggraeny Puspaningtyas Anisa Anisa Anngaraeny Puspaningtyas Arif Darmawan Arif Darmawan Arya Wibisono Awin Mulyati Ayun Maduwinarti Ayun Maduwinarti Bambang Kusbandrijo Basofi, Achmad Bella, Vivtania Salsa Berliana Setiajati, Wahyu Cintya Hanum Pramudita Dida Rahmadanik Elisa Dwi Rahmawati Endang Indartuti Endang Indartuti Endang Indartuti Endang Indartuti Endang Indartuti, Endang Endro Tjahjono Erlanda, Yola Erny Kusumawati Eviana Febby Ayu Olivia Febrianto Febrianto Feri Fikri, M. Ali Fikri Firmansyah, Dimas Kurnia Fransiskus Ari Nugraha Geiska Rievy Lupe Pinthor Hartono, Supri Hasan Ismail Husin, Muhammad Husin Rifa'i Ian Daksana, Kumara Adyatma Idam Ragil Widianto Atmojo Ika Fadilah, Putri Ilman, Ghulam Maulana Ilvia Nurrohmah Maulida Intan Pratiwi, Ananda Ismarda Abdianti Isnatul Huda Istantyo Yuwono Jauhari, Hamdan Mukhlis Julian Irvanda Wijaya Putra Jupriono D Khoir, Syaifudin Kornelius Ferland Saputra Waru Kristina Andriyani, Louisa Kurniawan, Ilham Yusuf Kusnan Kusnan Luluk Nafilatur Rizqi Makhrita Mufidah Marsianto Putra, Muhammad Dwi Muhammad Roisul Basyar Muhammad Roisul Basyar Muzayyin, Achmad Nabilah Amellia Putri Nadhifah Dwi Lestari Natal Merry Tekege, Natal Merry Nia Eka Safitri Niko Kalvin Bahresi Novalia Yudha Aji Pamungkas Novaria, Rachmawati Novia Silam Sari Nunki Bias Nirwani Nurul Ika Mardiyanti Nurul Islamiyah Pekuwali, Pelipus Pesona Bunga Mawar Puspaningtyas , Anggraeny Putra Dinata, Rafael Putra, Muhamad Bimantoko Mahendra Putri Liana Lutfia Putri Tri Buana Dewi Putri, Nanda Helmalia Rachmawati Novaria Rachmawati Novaria Radjikan Radjikan Radjikan Radjikan, Radjikan Ramadhani, Diva Zahira Ramadhani, Muhammad Rizky Rayhan Arya Yananuraga Rhega Huda, Rhega Huda Firmansyah Ricky Satya Panjalu Rini Puji Lestari, Rini Puji Roman Nama, Edisusanto Sajiyo Sajiyo Saptaningtyas Dwi Pertiwi Sartyka, Magdalena Satyo Putra, Septiyan Sherlinda Uge Siti Lia Anggraeni Sri Andayani Syahronny, Muhammad Tjahjono, Endro Tri Wahyuni, Aprilia Vikri Aditya Suryansyah WAHYUDI Widiyanto, Kendry Yunisar, Devani Marlia Yusuf Hariyoko Yusuf Hariyoko