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All Journal Jurnal Ilmiah Manajemen Kesatuan
Samosir, Nurdaini Saputri
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Economics, Econometrics & Finance Social Sciences

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The Influence of Work Environment and Workload on Turnover Intention at WBeauty Aesthetic Center Medan Bachtiar, Lasman Eddy; Raja, Togu Harlen Lumban; Samosir, Nurdaini Saputri
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4244

Abstract

This study examines the influence of the work environment and workload on employee turnover intention, a beauty clinic that has faced a 10% turnover rate over the past year. Such a condition indicates a notable challenge in retaining skilled and experienced staff in the beauty service sector. The research specifically aims to analyze how the quality of the work environment and the level of workload affect employees’ intentions to leave their jobs. Using a quantitative approach, data were collected through questionnaires and analyzed using multiple linear regression, along with validity and reliability tests to ensure data accuracy. The analysis results reveal that the work environment has a significant and negative effect on turnover intention, meaning that a better work environment reduces employees’ desire to resign. Meanwhile, the workload shows no significant effect, although a positive trend is observed, implying that heavier workloads may increase turnover intention slightly. The findings emphasize the importance of maintaining a supportive and comfortable work environment as a key strategy to enhance employee retention in the beauty services industry.
Co-Authors BACHTIAR, LASMAN EDDY Raja, Togu Harlen Lumban