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The Influence of Service Quality Perception and KUR Loan Procedures on KUR Customers' Repurchase Intention Through Customer Satisfaction as a Mediating Variable at Bank Mandiri Purwakarta Ria Malika Rohayati; Nugraha Saefudin
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 4 (2025): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i4.4181

This study aims to analyze the influence of service quality perception and loan procedures on repurchase intention, with customer satisfaction as a mediating variable at Bank Mandiri Purwakarta. The research employs descriptive and verificative analysis using the Structural Equation Modeling - Partial Least Squares (SEM-PLS) approach. The results indicate that loan procedures have a positive and significant effect on repurchase intention, whereas service quality does not affect repurchase intention. Additionally, customer satisfaction is proven to be a mediating variable that strengthens the relationship between loan procedures and repurchase intention. This means that the better the loan procedures provided by the bank, the higher the customer satisfaction, ultimately increasing their repurchase intention. These findings imply that bank management should focus more on improving loan procedure standards to enhance customer satisfaction and strengthen repurchase intention

Analisis Peranan Kompensasi dan Lingkungan Kerja untuk Meningkatkan Motivasi Kerja Karyawan PT. FWD Insurance Manado Gloria Virginia Priska Lahutung; Nugraha Saefudin
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6402

Tujuan penelitian ini adalah untuk menentukan apakah karyawan PT FWD Insurance Manado lebih termotivasi untuk melaksanakan pekerjaan terbaik mereka ketika faktor-faktor tertentu yang berkaitan dengan gaji dan kondisi kerja mereka dipertimbangkan. Metode yang digunakan adalah kuantitatif, berupa survei dengan 50 peserta. Metode analisis data meliputi pengolahan data dengan SPSS, regresi linier berganda, uji t, uji F, dan koefisien determinasi. Penelitian ini menemukan bahwa lingkungan kerja dan gaji PT FWD Insurance Manado keduanya berperan dalam meningkatkan motivasi karyawan, meskipun gaji merupakan aspek yang paling penting. Dengan nilai R Squared sebesar 0,769 (atau 76,9%), hasil uji koefisien determinasi menunjukkan bahwa remunerasi dan lingkungan kerja PT FWD Insurance Manado mempengaruhi motivasi kerja karyawan hingga tingkat tertentu (23,1%). Kinerja karyawan dapat ditingkatkan dengan menjaga motivasi mereka untuk bekerja.

Analisis Multi Kriteria Pemilihan Lokasi Baru PT. Adi Sarana Armada Tbk (ASSA) Cabang Bandung dengan Metode AHP, SAW, dan TOPSIS Rivaldhi Al Banie; Nugraha Saefudin
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 3 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i3.7311

Penelitian ini bertujuan untuk menganalisis kelayakan lokasi cabang baru PT. Adi Sarana Armada Tbk (Assa Rent) di Kota Bandung, dengan fokus pada penggabungan dua divisi usaha, yaitu divisi rental dan divisi lelang kendaraan. Permasalahan utama yang dihadapi saat ini meliputi keterbatasan lahan parkir, biaya mobilisasi kendaraan antar lokasi, serta ketergantungan pada vendor eksternal untuk penitipan kendaraan. Metode yang digunakan dalam penelitian ini adalah Analytical Hierarchy Process (AHP) untuk menentukan bobot kepentingan masing-masing kriteria, serta metode Simple Additive Weighting (SAW) dan Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) untuk menilai dan membandingkan alternatif lokasi berdasarkan kriteria-kriteria utama, yaitu: ketersediaan lahan, aksesibilitas, biaya operasional, dan kedekatan dengan pasar. Data diperoleh melalui observasi lapangan dan kuesioner kepada para pengambil keputusan di perusahaan. Hasil analisis menunjukkan bahwa ketiga metode menghasilkan kecenderungan yang serupa, di mana lokasi PO menjadi alternatif paling layak sebagai lokasi cabang baru. Sementara itu, posisi kedua dan ketiga secara konsisten ditempati oleh lokasi Cibiru dan Jl. Rumah Sakit.

The Effect of Product Quality and Service Quality on Customer Satisfaction of Nazar Paint Wall Paint Bandung Muhamad Syaiful Islam; Nugraha Saefudin
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 3 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i3.7337

The purpose of this research is to identify the factors influencing Nazar Paint wall paint customers' happiness in Bandung, Indonesia, with respect to the product and service quality. Customer complaints about product and service quality are one of the important topics that formed the basis of this study. The study makes use of a quantitative technique that combines descriptive and verification techniques. The data was gathered by sending out surveys to one hundred people who had bought and used wall paint from Nazar Paint. Several statistical tests, including multiple linear regression, the F-test, and the t-test, were used to examine the data. The research found that customer satisfaction is positively and significantly impacted by both product and service quality, either singly or in combination. If the Nazar Paint wall paint business unit in Bandung wants to keep its customers happy, it should follow these recommendations and make their products more consistent and their services better.

The Effect of Work Stress, Work Motivation, and Work Environment on Employee Performance Mariam Nurul Rohmah; Nugraha Saefudin
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 4 (2025): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i4.530

This study aims to analyze the influence of work stress, work motivation, and work environment on employee performance at Nurul Huda Cikampek Foundation. The research background is based on the phenomenon of high work stress levels, declining motivation, and suboptimal work environment conditions at the foundation, which have contributed to decreasing employee performance over the past three years. The research employs a quantitative method with descriptive and verificative approaches. The study population includes all employees of Nurul Huda Cikampek Foundation, with a sample of 50 respondents selected using nonprobability sampling through a saturated sampling technique. Data was collected through questionnaires and analyzed using Scale Range Analysis and Path Analysis with SPSS software. The results indicate that work stress falls into the moderate category with an average score of 3.45 and has a significant negative influence on employee performance. Work motivation is in the good category with an average score of 3.82 and shows a significant positive influence. The work environment also scores well with an average of 3.60 and demonstrates a significant positive impact on performance. Partially, work stress accounts for 28.5%, work motivation for 34.2%, and work environment for 31.8% of performance variation. Simultaneous analysis reveals that these three variables collectively explain 78.6% of employee performance variance, while the remaining 21.4% is influenced by other factors beyond this study. These findings provide practical implications for the foundation's management to better manage work stress, enhance motivation, and improve work environment conditions to boost employee performance. The study also contributes to human resource management literature, particularly in the context of non-profit organizations.

The Effect of Work Stress, Work Motivation, and Work Environment on Employee Performance Mariam Nurul Rohmah; Nugraha Saefudin
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 4 (2025): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i4.530

This study aims to analyze the influence of work stress, work motivation, and work environment on employee performance at Nurul Huda Cikampek Foundation. The research background is based on the phenomenon of high work stress levels, declining motivation, and suboptimal work environment conditions at the foundation, which have contributed to decreasing employee performance over the past three years. The research employs a quantitative method with descriptive and verificative approaches. The study population includes all employees of Nurul Huda Cikampek Foundation, with a sample of 50 respondents selected using nonprobability sampling through a saturated sampling technique. Data was collected through questionnaires and analyzed using Scale Range Analysis and Path Analysis with SPSS software. The results indicate that work stress falls into the moderate category with an average score of 3.45 and has a significant negative influence on employee performance. Work motivation is in the good category with an average score of 3.82 and shows a significant positive influence. The work environment also scores well with an average of 3.60 and demonstrates a significant positive impact on performance. Partially, work stress accounts for 28.5%, work motivation for 34.2%, and work environment for 31.8% of performance variation. Simultaneous analysis reveals that these three variables collectively explain 78.6% of employee performance variance, while the remaining 21.4% is influenced by other factors beyond this study. These findings provide practical implications for the foundation's management to better manage work stress, enhance motivation, and improve work environment conditions to boost employee performance. The study also contributes to human resource management literature, particularly in the context of non-profit organizations.

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