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This Author published in this journals
All Journal JUSTIAN - Jurnal Sistem Informasi Akuntansi International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) JUAN: Jurnal Pengabdian Nusantara Paramacitra : Jurnal Pengabdian Masyarakat Jurnal Ilmiah Sistem Informasi Akuntansi (JIMASIA)
Angga Kusumah
Politeknik Negeri Samarinda
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Engineering Other

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ENHANCING SERVICE EFFICIENCY THROUGH AN EXCEL MACRO- BASED INFORMATION SYSTEM: EVIDENCE FROM SANKEN SAMARINDA SERVICE CENTER Tandi Kadang; Tiara; Andi Nurhasanah; Angga Kusumah; Feti Fahmimroah
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 11 (2025): OCTOBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i12.1527

Abstract

This study aims to develop an information system using Microsoft Excel Macros to improve service efficiency at the Sanken Samarinda Service Center. The background of this research lies in the operational condition that still relies heavily on manual record-keeping, resulting in data entry delays, calculation errors, and slow report generation. The development of this information system is expected to accelerate the administrative processes of sales and services while increasing data accuracy. The research applied a mixed-methods approach, employing observation, interviews, documentation, and literature review for data collection. The incremental model was used for system development, allowing design and testing to be carried out progressively. The findings indicate that implementing a Macro Excel-based system reduces data entry time by up to 50%, improves operational efficiency, and enables automatic and accurate report generation. In terms of effectiveness, the system successfully optimizes resource utilization and minimizes human error. These findings reinforce the theory of information technology efficiency, showing that simple software tools like Microsoft Excel can serve as economical and effective alternatives to support business process digitalization.
Co-Authors Andi Nurhasanah Aris Tri Cahyono Auliya Syafira Aura Nuzulul Rahmah Bejo Santoso Dinda Zasyifa Fatahul Rahman Feti Fahmimroah Imelda Ayu Rahmadani Meilynda Satriani Muhammad Ilham Fathoni Muhammad Suyudi Mutia Salsabila Nayla Putri Syadiva Nur Asy Syifa' Nur Shela Putri Nurhaliza Tandi Kadang Tiara Wulan Juani Salsa Billa Yurdi Maulidani