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p-Index From 2021 - 2026
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All Journal TRJ (Tourism Research Journal) Jurnal Ilmiah Pariwisata
Agung Suprastayasa, I Gusti Ngurah
Unknown Affiliation
Humanities Environmental Science

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Factors Affecting Millennials Consumers in Choosing Airlines to Travel during the Covid-19 Pandemic Coloay, Berend Gensan; Agung Suprastayasa, I Gusti Ngurah
Jurnal Penelitian Pariwisata Vol 6 No 2 (2022): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v6i2.130

Abstract

The purpose of this study is to figure out the factors that influenced the decision of millennial consumers to choose airlines for traveling during the pandemic. Transportation plays an important role for many people in Indonesia, especially young people or millennials, one of which is air transportation. About the Covid-19 pandemic conditions, it is important to know the factors that affected consumers, especially millennials, in choosing an airline to travel. This could help airline companies to survive the pandemic conditions. This study uses a qualitative method in which data were analyzed using descriptive qualitative analysis. Semi-structured interviews with ten key informants collected the data: four students categorized as millennials, five private sector employees, and one law firm employee. This study showed that price factor influences millennial consumers the most in choosing Airlines for traveling during the pandemic, while environmental factor influences the least. Keywords: Airlines, Travel, Millennial Consumers, Pandemic
Strategi Meningkatkan Kinerja Karyawan Reservasi di Hotel XYZ Nusa Dua, Bali Natalie Limantara, Fiorenza Ayunda; Kalpikawati, Ida Ayu; Rastitiati, Ni Kade Juli; Agung Suprastayasa, I Gusti Ngurah
Jurnal Ilmiah Pariwisata Vol 27 No 3 (2022): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v27i3.1627

Abstract

This research aimed to analyze the factors that caused a performance decline on reservation employees back in 2021 and formulate appropriate strategies to improve reservation employee performance at Hotel XYZ. This study used a qualitative approach and research data obtained through interviews, observations, and documentation studies. The results showed that reservation employees at Hotel XYZ experienced a performance decline because of the following: 1). decreased work motivation, 2). awards that were not fully obtained as a form of appreciation from the organization and leader, and 3). the leadership role of the Director of Revenue and Reservation, who had not been effective because it was not by the nature and personality of the employees. Based on the research results, several things could be done to improve the performance of reservation employees. The organization is expected to provide employees with full basic salary and overtime wages and bring back family gatherings. Leaders are expected to give praise for employee achievements and boost employee confidence. Keywords: Employee Performance, Strategic Formulation, Reservation
Co-Authors Coloay, Berend Gensan Kalpikawati, Ida Ayu Natalie Limantara, Fiorenza Ayunda Rastitiati, Ni Kade Juli