Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal AL-ULUM: JURNAL SAINS DAN TEKNOLOGI
Nily Su'aida
Department of Pharmacy, Faculty of Pharmacy, Islamic University of Kalimantan, Indonesia.
Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Energy

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
PATIENT SATISFACTION OVERVIEW OF NON-PRESCRIPTION DRUG SERVICES AT PHARMACY X, BANJARBARU Nor Syipa Hayati; Juwita Ramadhani; Nily Su'aida
AL ULUM: JURNAL SAINS DAN TEKNOLOGI Vol 11, No 3 (2025)
Publisher : UPT Publication and Journal Management, Islamic University of Kalimantan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/jst.v11i3.20450

Abstract

Quality pharmaceutical services play a key role in enhancing patient satisfaction, particularly in the provision of non-prescription medications at pharmacies. This study aims to present an overview of patient satisfaction with non-prescription drug services at X Pharmacy Banjarbaru. Using a quantitative descriptive design, data were collected through a questionnaire-based survey involving 354 respondents selected through purposive sampling based on specific criteria. Patient satisfaction was evaluated using the five servqual dimensions: reliability, responsiveness, assurance, empathy, and tangibles. The dimensions of reliability, responsiveness, and assurance each achieved an average score of 84%, categorized as very satisfied. The empathy dimension reached 82%, while the tangibles dimension obtained 78%, both falling under the satisfied category. Overall, patients considered the services at x pharmacy Banjarbaru to be adequate. The study suggests improving dimensions that remain at the satisfied level and recommends further research to identify factors influencing patient satisfaction more comprehensively.
PATIENT SATISFACTION OVERVIEW OF NON-PRESCRIPTION DRUG SERVICES AT PHARMACY X, BANJARBARU Nor Syipa Hayati; Juwita Ramadhani; Nily Su'aida
AL-ULUM: JURNAL SAINS DAN TEKNOLOGI Vol 11 No 3 (2025)
Publisher : UPT Publication and Journal Management, Islamic University of Kalimantan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/jst.v11i3.20450

Abstract

Quality pharmaceutical services play a key role in enhancing patient satisfaction, particularly in the provision of non-prescription medications at pharmacies. This study aims to present an overview of patient satisfaction with non-prescription drug services at X Pharmacy Banjarbaru. Using a quantitative descriptive design, data were collected through a questionnaire-based survey involving 354 respondents selected through purposive sampling based on specific criteria. Patient satisfaction was evaluated using the five servqual dimensions: reliability, responsiveness, assurance, empathy, and tangibles. The dimensions of reliability, responsiveness, and assurance each achieved an average score of 84%, categorized as very satisfied. The empathy dimension reached 82%, while the tangibles dimension obtained 78%, both falling under the satisfied category. Overall, patients considered the services at x pharmacy Banjarbaru to be adequate. The study suggests improving dimensions that remain at the satisfied level and recommends further research to identify factors influencing patient satisfaction more comprehensively.
Co-Authors Juwita Ramadhani Nor Syipa Hayati