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Sri Yanthy Yosepha
Universitas Marsekal Dirgantara Suryadarma
Humanities Economics, Econometrics & Finance Environmental Science

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PENGARUH KUALITAS PELAYANAN TERPADU SATU PINTU (PTSP) TERHADAP KEPUASAN MASYARAKAT PADA PENGADILAN TINGGI AGAMA JAKARTA Sri Yanthy Yosepha; Restiana Irwanti
Prosiding SEMANIS: Seminar Manajemen Bisnis Vol. 1 No. 1 (2023): Februari 2023
Publisher : Prosiding SEMANIS: Seminar Manajemen Bisnis

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Abstract

The One Stop Integrated Service (PTSP) in court has a major influence on the services provided to the community. The community has an easier time and trust in the courts. Fast and transparent, an impression built on court. Public trust in the courts has also increased. Society is easier to obtain information. Just come to the PTSP court. Public satisfaction with the one-stop integrated service becomes a court evaluation in maintaining or improving service quality. This study aims to determine the effect of one stop service quality (PTSP) on community satisfaction at the Jakarta Religious High Court. This study uses a literature review of several previous research results in Indonesia. The results of the analysis of the effect of PTSP service quality on community satisfaction at the Jakarta High Religious Court can be concluded as follows: Service quality has a partial effect on community satisfaction of PTSP users at the Jakarta High Religious Court.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA USAHA BISNIS KULINER CAFÉ Sri Yanthy Yosepha; Siti Azizah Latifah Dinar
Prosiding SEMANIS: Seminar Manajemen Bisnis Vol. 1 No. 1 (2023): Februari 2023
Publisher : Prosiding SEMANIS: Seminar Manajemen Bisnis

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Abstract

Cafe is a culinary business that is currently being established everywhere, not only students and students flock to the cafe to relax and do their assignments, but even businesspeople also choose cafes as a place to meet their colleagues. Customersatisfaction is strongly influenced by the quality of service provided by the café, so the café must provide the best quality in serving customers in achieving customer satisfaction. Customer satisfaction with cafe services is an evaluation of cafemanagement in maintaining or improving service quality. This study aims to determinethe effect ofservice quality on customer satisfaction in the culinary cafe business. This study uses a literature review of several previous research results in Indonesia. Journalsearch sources via Google Scholar in the period 2014 – 2022. The results showed that service quality was measured using 5 dimensions, namely Reliability, Tangibles,Responsiveness, Assurance, and Empathy. Studies show that service quality influencescafé customer satisfaction
PENINGKATAN KINERJA MELALUI PENGEMBANGAN SUMBER DAYA MANUSIA Yulita; Sri Yanthy Yosepha
Prosiding SEMANIS: Seminar Manajemen Bisnis Vol. 1 No. 1 (2023): Februari 2023
Publisher : Prosiding SEMANIS: Seminar Manajemen Bisnis

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Abstract

This study aims to examine the rational link between improving the performance of employees or members of a particular company or organization. In addition, a review was also carried out in order to find general forms of human resource development within the framework of performance improvement. The method used in this research is descriptive qualitative withliterature study. Theresults of this study are as follows. First, human resources within the scopeof a particular company or organization are human resources in the micro sense. Thereforeefforts to develop it are carried out entirely by the company or organization. Unlike the case with human resources in a macro sense where the state is responsible for human resource development programs through the implementation of the national education system. Second,human resource development is accelerated within this framework in a formal manner. Thismeans that the involvement of employees or members in the human resource developmentprocess is carried out through learningassignments and training programs, both organized by companies and external educational or training institutions. Thus, improving the performance of employees or members can be done through formal resource development through learning assignment programs and training that isrelevant to the needs.
PENTINGNYA PERENCANAAN SDM PERUSAHAAN DALAM ERA DIGITALISASI Ghazi Umar; Sri Yanthy Yosepha
Prosiding SEMANIS: Seminar Manajemen Bisnis Vol. 1 No. 1 (2023): Februari 2023
Publisher : Prosiding SEMANIS: Seminar Manajemen Bisnis

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Abstract

This study aims to discuss and analyze a rapid development of digitalization which in turnbrings rapid changes in HR planning and strategy in the future. What are the various formsof HR planning and strategies that need to be carried out in order to provide maximumresults for both employees and the company's organization. The research method used is aqualitative research method, and the qualitative method used is a type of library research.Literature study is a type of channel type qualitative research method. The pattern of needs inorder to adapt to conditions amid the dynamic changes in the global business environmentand in the growth of various digital innovations has a direction towards the fact thatcompanies are forced to adapt to various changes such as the way of working andredesigning their business forms.
Co-Authors Ghazi Umar Restiana Irwanti Siti Azizah Latifah Dinar Yulita